Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)

Chinese version below. Disappointing stay – Extremely poor service and room conditions! Location: The location is okay, but that is the only acceptable part of this hotel. Room Conditions: The room is severely outdated. The curtains were visibly dirty, and the lighting was very dim. To make matters worse, there was a strong musty smell inside, and the room was full of mosquitoes. Wi-Fi: You cannot connect to the hotel Wi-Fi without a domestic phone number. International travelers, please keep this in mind! Service: The service was absolutely unacceptable. The housekeeping staff threw away my personal belongings without my permission. When I reported this to the front desk, the receptionists were completely unhelpful, showed zero enthusiasm, and failed to resolve the issue. Conclusion: I am extremely dissatisfied with my stay. I will definitely not return and would strongly recommend others to avoid this place. 糟糕的住宿体验——服务与房间环境极差！ 位置： 地理位置还算可以，但这是这家酒店唯一说得过去的地方。 房间环境： 房间非常陈旧，窗帘很脏，灯光也很昏暗。一进门就能闻到一股明显的霉味，而且房间里蚊子非常多。 网络/Wi-Fi： 如果没有本地（国内）手机号，将无法连接酒店的Wi-Fi。 国际游客请务必注意这一点！ 服务： 服务令人完全无法接受。保洁人员在未经过我允许的情况下，竟然擅自扔掉了我的个人物品。当我向总台反映此事时，前台员工态度冷淡、极不热情，最终也没有解决任何问题。 总结： 总之，这次入住让我非常不满意。我绝对不会再来，也绝不推荐给任何人！

Good location, walkable to the shopping district and wulin night market. Also 2 min walk to the metro station. Good room size, comfortable bed. Friendly staffs.

A bit old but quite good location. Western and Chnese style breakfast. Quality-price ok.

Everything was excellent. Love to stay here and very worth it for the price. Very close to subway station Fenqi Road. 1-2 walking distance. Separate bathroom and toilet like japanese style. Bidet and heating feature. But no door or curtain for toilet 😅. Recommended for stay. ✌🏻✌🏻✌🏻✌🏻✌🏻

One of the room with broken mirror. Staff is friendly allow early check in. Cross the road to access Wulin night market.

location is very convenient, metro exit is just right outside the main road. however, there was a bit of a confusion when i checked in, after 15mins of checking into my room, a couple tried to unlock my room door and when i opened the door, they told me that the front desk had also given them this room.?? but the front desk gave them another room when we contacted them and it was resolved. the room’s ceilings and walls are a little dusty. but for its price, i think its still worth.

The hotel, although in an optimal location, would benefit from an uplift in maintenance which should include stepping up the room safety, increasing the brightness of the entire premise which is already painted in black. The rooms have no peep hole and security door chain and the doors are not insulated, ie conversations outside the rooms could be heard clearly. The wifi for foreigners require a China mobile number to log in. The tv remote control for my room was wonky. There was no fridge in the “cabinet” for fridge. The lift lit up for 2 different floors after I scanned my hotel card. The saving grace is the customer service of the staff who are friendly and very helpful.

The check-in staff were truly excellent, making a warm and efficient first impression. The location could not be more convenient—just two minutes from the subway, with easy access to a shopping centre and West Lake. Inside, the room is impressively large and modern in style. The only minor drawback is that it tends to be a bit dark, which at times makes it hard to see clearly. Amenities are adequate without being exceptional—functional and in good order. The lobby, however, stands out as particularly artistic and visually appealing, adding a unique character to the property. Overall, this hotel comes highly recommended, and I would definitely stay here again.

Spacious and worthwhile room. Amenities are great, located close to Wulinmen night market, mall, and metro station. Had several small eateries and printing shops were conveniently within walking distance too. Just wished there could be brighter lighting in the room for night time, a bit tricky navigating around. Overall, recommended to stay