Mercure Hotel (Hangzhou West Lake)

Nice location, just 15 mins walk to West Lake. Average breakfast, there are not many options to choose

Excellent location, very delicious breakfast, very helpful and friendly stuff. Very good housekeeping also good price for room size and furniture. Parking and laundry facilities available.

The hotel staff were very warm and friendly, and the service was excellent. The bedding from this brand was as comfortable as ever, and I had a great night’s sleep. The room was also very clean and well-maintained. However, there was a strong smell of cigarette smoke throughout the hotel. I suspect that some guests may have been smoking in their rooms despite the non-smoking policy. I hope the hotel can take stronger measures to address this issue.

I have stayed at Mercure Hangzhou many times over the years, and each visit has been a wonderful experience. While it is officially a 4-star hotel, the level of care, service, and attention to detail truly feels like a 5-star stay. The team is always warm, welcoming, and genuinely caring. From the moment I arrive, I am made to feel comfortable and valued. The hotel has a lovely ambience, the rooms are exceptionally clean, and everything is consistently well maintained. Its location near West Lake is another big plus, making it perfect for both business trips and short getaways. Thank you to the entire team for always making my stays so enjoyable. Mercure Hangzhou has become my preferred hotel whenever I visit the city, and I look forward to returning again and again.

A huge plus for English speaking reception. The highway for me on a higher floor was not so bad as i had my own earplugs.

Hotel is located in a convenient location middle of the city. You can walk to the West Lake and near by shopping district. Rooms are nice and staffs are friendly

Great location and service for short stay. Free coffee machine, and washing machine and dryer for guest use.

I thought it’s near to 西湖，as mentioned in its name, but actually it’s with a 30 minutes walk to the 西湖。 No MRT nearby. I don’t always take cab / e-hailing as the drivers drive recklessly and I don’t feel comfortable with it. Hotel room is good. Breakfast is good. Self-service laundry service is good, you can monitor the progress via 华住会 app. Location is a no-no if you travel without own vehicles.

The WC is little small and transparent 😅 but it's ok. Staffs are friendly. There are many restaurants nearby