Superior Smart Twin Room (Smart Room + Zero Pressure Mattress + Mini Fridge)
Majoittunut 3. 2025
Matkusta ystävien kanssa
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 9.5.2025
One of the best hotel in Hangzhou. Front staffs are friendly.
Käännä
Majoituspaikan vastaus: [Free Snacks and Self-service Coffee] Dear guest of Time Hotel, this is Xiao Wang from the front desk. Welcome to Time Ramble S Hotel (Hangzhou Xihu Yintai and Hefang Street Branch)! We are filled with excitement and gratitude to see that you have praised us as "one of the best hotels in Hangzhou"! Such a high evaluation is the greatest encouragement for all our staff and also the driving force for us to keep moving forward! Thank you for your recognition of our front desk staff! From the moment you step into our hotel, we hope to use our warmest smiles and most professional services to start a warm stay journey for you. In the "Treasure Chest of Time" at the front desk, there are various daily necessities, such as disposable masks, disposable toilet seat cushions, makeup remover wipes... There are free water, AD calcium milk, Jianlibao (a kind of beverage) and snacks in the refrigerator of the room. If you have any questions, you can consult Xiaodu (the smart device in the room) or call the front desk (press the blue phone button on the bedside). There will be staff at the front desk 24 hours a day. Enjoy your life and share your joy. Thank you for your love and support. We feel so happy to have you with us!
ZhangLaura
Time Cozy Double Bed Room (Smart Room + Zero Pressure Mattress + Mini Fridge)
Majoittunut 4. 2025
Pariskunnat
3 arvostelu
9.5/10
Mahtava
Lähetetty 9.5.2025
Location: 5-7min walk from Jiangcheng Road metro station, with 2 lines (line 7 with direct connection to the airport, line 5 with connection to line 1). Walking distance to Hefang Street and several historical and cultural blocks.
Service: staffs were very friendly and helpful. Free congee every night from 8pm.
Room: spacious with many convenient gadgets, and voice assistance (Baidu). Snacks and drinks in the room are for free and they restock everyday.
Only one issue is the noise, the acoustic insulation of the room is not great, we could hear clearly the noise from the corridor and from the street.
Staff also missed to through away the cleaning garbage one time.
Käännä
Majoituspaikan vastaus: [One subway stop away from West Lake] Dear guest of Time Hotel, this is Xiao Wang from the front desk. Welcome to Time Ramble S Hotel (Hangzhou Xihu Yintai and Hefang Street Branch)! We are truly sorry for not providing you with a perfect stay experience. Regarding the sound insulation issue you mentioned, were the windows of the room closed when you were resting at night? We have urgently arranged a professional team to conduct a comprehensive inspection and upgrade of the sound insulation facilities in the room. In the future, we will take measures such as installing sound insulation materials and optimizing the airtightness of the doors and windows to minimize the impact of noise as much as possible. Regarding the room cleaning problem, we would like to ask if you had hung the "Do Not Disturb" sign on your room. If so, we will contact you immediately to ask whether you want the room to be cleaned. Thank you for your feedback. We have strengthened the training and assessment of our housekeeping staff and improved the room cleaning inspection mechanism to provide you with a cleaner and tidier living environment with higher standards. In the "Treasure Chest of Time" at the front desk, there are many free daily necessities, such as disposable toilet seat cushions, shoe wipes, alcohol wipes, earplugs, hair ties... and so on. Your feedback is the direction and motivation for our improvement. We cherish the experience of every guest and will optimize the service details and improve the service quality with stricter requirements. If you are willing to choose us again, we hope to make up for this regret with practical actions and create a more comfortable and satisfactory stay experience for you! If you have any needs, please feel free to contact us. We are looking forward to your next visit!
Anonyymi käyttäjä
Executive Smart Twin Room (Smart Room + Zero Pressure Mattress + Mini Fridge)