Paul L
6. syyskuuta 2024
I called ahead the afternoon of my arrival, to let staff know my travel was delayed and I would be checking in late: an arrival time between 2 & 3 am. Upon arrival, the desk clerk had difficulty finding my reservation, asserting that I had none. When she printed a complete list of reservations for my check-in date, in simply circled my name, as the list was alphabetical. My rewards membership was not mentioned or acknowledged. At 7:45am, housekeeping pounded repeatedly on my door, though checkout was at 11am. Additional, the hotel re-uses the paper sleeves for room cards (how cheap can you be), and the room was BLAZING hot when I entered (the area had been seeing 104°+ temperatures). It’s obvious management/staff care nothing about guest needs, nor comfort. Not my first poor experience at this location, but definitely my last. And I hope to save friends and family from learning the lesson firsthand.
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