Kailani Suite at Hana Kai Resort

We booked our stay here from Capital One Travel. Unfortunately, it did not say on the website that there was no AC at this motel. That was issue number one. It was EXTREMELY UNBEARABLY HOT and there are no trade-winds as many reviews will mention. If you use an AC at all in your everyday life, no need to even read further. This is not the spot for you. I went with my pregnant wife and 1 year old and both were sweating all night. If you think the weather will be cooler or not, you have been warned! Keep in mind for the rest of the review that I will be emphasizing that my wife is pregnant because 1. During her pregnancy, she has made simple mistakes that she wouldn't usually 2. I don't think anyone should talk bad about someone who is pregnant and should not be constantly told that they made a mistake- which you will read about below. Issue number two was that my pregnant wife booked this motel and accidentally booked the wrong dates (Sept. 4-6, when we were to stay Sept. 3-5). I called the FDM Front Desk Manager (not sure of name, I believe I heard "Epo" or "bimbo" or something). I told her about the mistake and went ahead and added Sept. 3rd since we were already on our way out there. Once, I got there, I spoke again to the FDM (who acted like she was Susie the owner) and explained our mistake and asked if I could get the 3rd refunded just out of the kindness of her heart since she would still be paid for the 6th since we would be leaving early. She let me know that it was my wife's mistake and that there was nothing she could do because it was booked through Capital One. I explained she could refund the 3rd since I booked through her, but she said it was my pregnant wife's fault and proceeded to tell me that my wife should have done a better job researching the resort about the AC, and getting the dates right. FDM said that if they sold the room and made double on the room, then only would they give a refund. (So she had the option to provide a refund, but wanted to be greedy about it). I explained again that I knew it was our fault, that she was still going to be paid for all the days we stayed, but just wanted to see if the manager Susie would be gracious enough to not charge us for days we didn't stay. After I spoke to Susie on the phone, she said she was bereaving the passing of her husband and would think about it. She said she knows her FDM can be really rude in the way she speaks and she is working on correcting her. (They give a survey when you first come there where one of the questions ask if everything could be solved with the FDM, or you had to talk to someone else - clearly FDM is a major issue). After I got off the phone with Susie, I asked the FDM why she made it seem that she owned the place when I first spoke to her. She said that Susie won't be around for much longer and she'll eventually get the place anyway. Blew. My. Mind. Other horrible things about the spot that other reviews have also mentioned: You can't walk on

My husband and I split our time on Maui and decided to take a leisurely drive to Hana and stay over a couple of nights at Hana Kai Maui. Best decision ever! We stayed in unit #2 Popolana, an oceanfront studio. Gorgeous views of the ocean, plenty of room, fully equipped kitchen for eating in the unit after hiking the Pipiwai Trail. Absolutely the best way to enjoy southeast Maui!

Hana Kai is a decent, comfortable but unexceptional motel-lodge at the end of a very long journey along winding roads. Nothing wrong with the place, but also nothing terribly notable or distinguished about it. Three stars equals average. Though the prices are well above the usual three-star rate.