Homewood Suites by Hilton Hamilton

Homewood Suites in Hamilton is so cute! The decor is welcoming and charming. The king suite was well-appointed including a ceiling fan! The room was quiet allowing for undisturbed sleep. The complementary breakfast pleasantly deviated from the typical Hilton fare and included fixings to make breakfast tacos and grits. The outdoor space offered lots of amenities including a putting green, basketball hoop, and pingpong table. The fitness room was ample in size (although 2 of the 3 treadmills weren't working). There were games available to borrow. This would be a great spot for families. Everything was clean and the staff was friendly and helpful.

We booked into this hotel for an overnight stay for a wedding and didn't have any expectations other than a comfortable room. The room was ok if you overlooked the poorly fitted cabinet doors and the alarming leak from the kitchenette faucet toward the electric(!) cook top. The fun began when I got home and discovered I left my shaving kit behind. I called the property as soon as I discovered the oversight (on Saturday, the same day we checked out), and was directed to the voicemail of the housekeeping supervisor. I left a detailed message, confident that I would soon be reunited with my kit. Two days went my with no word, so I called again (it was Monday around 2 pm at this point), was shunted to the housekeeping supervisor's voicemail again, and again left a detailed voicemail message. Crickets. I resorted to calling the property's manager. Voicemail again, but I did receive a return call within a couple of hours. An hour later, the voicemail from the housekeeping supervisor: No sign of the shaving kit. A priceless heirloom? Nope. Irreplaceable? Nope. It has been my faithful travelling companion at home and abroad for several years so I am sad to lose its company. I'm more sad that a hotel's staff isn't motivated to reunite guests with their forgotten property. Guests forgetting stuff happens all the time - we've done it and in every instance we've been reunited with our things. This is the first instance I can recall where we weren't. So if you stay here, I have two pieces of advice: First, don't leave anything behind. Second, try the waffles - they're pretty good.

Very respectful staff and very accommodating. From the moment I entered the hotel to the moment I left, I felt very welcome. I had a Great experience. Would definitely recommend this to family members and friends.

If I could give service 0 stars I would. The check in process was seem less. That is where is stopped. The room was dark and dingy. There were stains all over. The fan made noise so we couldn’t use it. Some lights barely worked, but the worst happened the next morning. I took a shower and held on to get out where I slipped and re injured my knee that already needs surgery. I went down to the front desk to be told we don’t have shower mats but you can go buy one at Walmart. I then tried to fill out an incident report where the assistant manager just took my name and room number and maybe phone number down. I didn’t sign anything and nothing was official. I then had to pay more net for a shower mat. The next day we waited over 90 mins for towels! Towels! I contacted Hilton where they told me safety issues have to go through the hotel itself. I have emailed and Hilton has emailed with crickets. I do not believe this stay deserved a penny. I have requested a refund and to no avail, it’s been silent. Do not stay unless you want to slip and fall or pay for a room and pay for shower mat. We are between homes so hotels are our “home” right now and we did not feel at home whatsoever.

ASHFORD BRIDES BEWARE!!!!!!!!! My wedding party and I stayed here the night before our reception at the Ashford Estate. Because my husband and I were getting married at a nearby church, we got ready at the Homewood Suites that morning. Everything was -fine- until it was around 12PM and my mom and I started getting dressed. Prior to even arriving at the hotel, I made sure that a late check-out - circa 1:00/1:30 PM - could be accommodated. I even suggested to just book my room through the following morning so there wasn't a problem. Instead, I was told - no, a 1:30 checkout on 2 rooms is no problem at all. ...Okay great! Lo and behold, my mom goes back to her room to get dressed. She finds one of the housekeepers in there - clearly let herself in - going through all of her belongings and throwing her gown in a plastic laundry bag headed for who knows where. Rather than apologizing for the mistake and the egregious behavior, the woman got confrontational and VERBALLY HARASSED my mom (mother of the bride!). To boot - the housekeeper, head housekeeper & front desk woman then all came to my room - aggressive and confrontational, threatening that I had to be out of the room by 1PM, that nothing was put in the system about a late check out, that they don't do late check outs, and that they would be back at 1PM SHARP to make sure I was out! THIS IS ALL ON MY WEDDING DAY, WHILE I'M ABOUT TO GET DRESSED IN MY WEDDING GOWN. They robbed one of the most special moments from my mom and I. The whole experience was beyond appalling - there really aren't even words for it. Yes, I spoke with the manager afterwards. And yes, the apologized profusely and reimbursed the costs for my room and my parent's room. But truly, there is no amount of money that can rectify that experience. If you are getting married at the Ashford Estate - or any other nearby venue - do yourself a HUGE favor and book your rooms/block at ANY OTHER HOTEL. I hope no one EVER has the experience that my mom and I did at the Homewood Suites. PS - I'm writing this 6 months later - and still feel just as disgusted now as I did then. I see in other recent reviews that some people have had similar experiences to this.

Family and friends stayed at hotel for a wedding nearby. The hotel was understaffed & overwhelmed with 3 different wedding parties staying there. The best part was the staff that ran the breakfast. The Wi-Fi was very slow, our keys stopped working multiple times(they were not near our phones). The elevators stopped working the day of our wedding & some guests were elderly & could not use the stairs. Our rooms were not clean. For how pricey the rooms were it was not worth it.

Reservations made a mistake, we booked a room with two queen beds and received one with one bed and had to rent another room. The guy with the earrings tried to convince me that I made a mistake. The bed in the room was dusty, when we hit our hand a cloud of dust went up. the cover on the mattress was dirty with coffee.

I had one of the most negative experiences I have ever had staying at a hotel, and I stay at hotels close to 100 nights per year, and I am Diamond Elite at Hilton. I got up very early and spoke with the night desk reception for a 1pm check-out, and was granted that late check-out. He was so responsive, he even asked for my room keys to re-configure them otherwise they would not have worked after the typical 11am check-out time. I had to run some early morning errands, came back and had a very nice conversation with the day front-desk clerk, and went back to my room to do some work. Beginning at around 10am, a housekeeper opened my door despite there being a "do not disturb" sign being on my door and my having a late check-out. Because I do not like air conditioning blowing on me, I generally keep my rooms higher in temperature and wear fewer clothes, so, the housekeeper who opened my door got to see a lot of me unclothed body. The same thing happened again about an hour later. Then about 11:30, who I came to know as the head housekeeper (I since double-locked the door though I felt I should not have had to) knocked at my door, still with the do not disturb sign on the door, for at least 90 seconds and would not stop. I went to answer the door and she proceeded to argue with me that I did not have a late check out. After the argument, I checked my key and discovered it did not work. I was very much bothered by all of these interruptions and my work suffered. After this interaction with the head housekeeper, I could not concentrate at all, so I packed up my belongings and got prepared to depart early for the next Hilton property at which I was staying. When I went down to the desk to speak with the morning front desk clerk with whom I had had great interactions, he told me he had "...checked my out of (my) room in error...". His story to me was unbelievable and I told him so. This had never happened to me in all my years of traveling, and if it had, I would have thought that I would have received a phone call from him after the three interactions with housekeeping, one of them the head housekeeper. As a former forensic and criminal psychologist, I am trained to read people and detect whether they're speaking truth or not, whether someone's story makes sense based on objective facts or not, and none of this added up. What added up is that housekeeping wanted to clean my room and they wanted me out, and I left earlier than my 1pm checkout. But I was not a happy camper for how those behaviors impacted me: this is a $250/night hotel room with taxes during college football season. The clerk came out to my car and apologized for what had happened, and I was having nothing to do with what I perceived as intentional acts. A woman who was driving a very expensive sportscar and who I intuited was the franchisee owner came over and spoke with me, and I told her I would be writing a review of my experiences. She asked me what happened, and I told her. Sh

I have been staying at the Homewood Suites in Hamilton NJ 2-3 days a week for the last 2 weeks for business. I like the freedoms having a kitchen in my room gives me to eat whenever I want and not have to go to a restaurant on my own. The king-size bed is very comfortable and the rolling desk has been useful for doing work. I appreciate the housekeeping on demand instead of everyday. The rooms I've stayed in have been quiet for the most part. The business center qas helpful for last minute printing. A warm breakfast with coffee to go made my mornings easier. The location near the entrance to a highway perfect. The front desk staff, kitchen staff, and housekeeping staff have all been, without exception, pleasant, professional, and welcoming. I will be staying there for 9 more days over the next three weeks.