The Well House Hamilton, Tapestry Collection by Hilton

I recently visited this property when my daughter played in a tournament at the nearby Spooky Nook Sports complex. I was optimistic upon my arrival at the property as there was free on-site parking and the location of the hotel was quite good; it is walkable to a lot of the restaurants and shops on the "main drag" in historic Hamilton. The check-in process went okay, although there was no one at the front desk when I walked in and it appeared during my stay that the front desk is often unoccupied with staff members being in one of the offices in the back. I was hoping to be able to check in when I arrived at 1:30 but alas I was told my room would not be ready until 3:00 p.m. so our check-in ended up being delayed until after my daughter's games at around 6:30. I don't have significant status with Hilton, so I understood. Upon entering our room, I was impressed with the fit and finish, however there was a fairly strong drywall and/or paint smell which permeated the room. I did not think this would be an overwhelming problem so I did not mention it to the front desk until we checked out however those with a sensitive nose would not have tolerated this well. The beds were very comfortable, and the bathroom was very nice and well layed out. The custom tile throughout the shower was a very nice touch. Finally, we discovered a second quirk about our room, which is that the HVAC fan could not be turned off. This essentially meant that during our stay humid air from the outside was being ****** into the room so irrespective of what the room temperature was, it was somewhat humid. Again, I did mention this to the front desk when we checked out. Had it not been for the HVAC issue and the strong smell The room would have been a five out of five. As I previously mentioned, the location of this hotel is excellent. Directly across the bridge you have many of Hamilton's excellent restaurants and the sports complex was about a 15-minute walk away. I would say this location was probably also a five-star location. After dinner, I was excited for an opportunity to use one of the two destination EV chargers they have on-site. I had no trouble plugging in and getting charging to commence immediately. For those of you with EV’s, both stations have NACS ports only so CCS port owners will need an adapter. Additionally, the charge speed was about 6.6 KWH and there was NOT another EV charging next to me. It is possible that the two share a circuit, and if they do that charge rate would be cut in half. For me, an overnight charging session added about 65 KWH to my EV. After a so-so night of sleep (mostly due to the loud fan and room humidity), I went down to sample the hotel breakfast. My room rate was higher as I chose the “breakfast included” rate, so I had high expectations. The first morning, I was a bit underwhelmed. There were eggs and crispy bacon, which were both good. There were regular and chocolate chip pancakes, which were also good. On the other hand,

The pillows are down and smell like wet feathers. The beds are uncomfortable and linens do not seem hypoallergenic. Upon arrival of our 10 night stay for basketball, our sheets had hair, stains and were wet. Carpets and bathroom floors were dirty, smelled damp and musty. As we were from across the country and hotels in town were full we found we were stuck here. Things just got worse as we realized major humidity, hvac issues. Ceilings and wall infiltrated with moisture and leaking. Alerted staff and had hvac come in and said they would have to deal with it the following week as its a big problem. Thanks for letting them know. Visuals of walls and floors told the story long before the dripping in my air vents. I have felt anxious and frustrated this whole stay. Would never stay again and being only 6 month since opening after renovation they have some major issues. How does such an investment go south.

Quaint hotel with plenty to do! We were there 2 nights for a family wedding in the area. It is a quaint, lovely hotel with a beautiful large bathroom. We loved its walkability to restaurants, boutiques and other small local businesses. The bar restaurant at hotel was a nice place to hang out & drinks were great! Also loved being by historical sites with information provided. Wouod definitely stay again, although it did seem a bit overpriced.

Very clean and welcoming. Modern but honored the history of the building.

The hotel accommodation was excellent, the staff friendly and professional and the location is excellent

Really enjoyed the room. The bed was comfortable, and amenities were pretty good. Service at the desk was good, but staffing could be better. I had to approach the desk for service a couple of times as towels could not be delivered to the room. This hotel should be able to assist guests for these slight oversights. The last day of my stay, my room was not serviced, and I needed to go to the desk for towels. This is unacceptable, and the staff should not have to apologize. I was told the cleaning crew readied rooms for new guests, and the second cleaner was out that day. The new guests as a priority is unacceptable to me. I paid completely for my room, and I should not be approaching the desk for towels. We also had two dirty glasses that were not replaced, and I did not feel like another trip downstairs. The young lady at the desk was kind, helpful, and apologetic, but the situation is unacceptable. I am not the maid I was paying for. Additionally, “pride” flags were on either side of the walkway as welcome. I don’t need a political statement at the hotel. Many people disagree, vehemently, with this tribute foisted upon them. I am one of those people. What people do outside of work is their own business. It is not my interest.