Sleephotels arvostelua

It was a really bad experience. After resting on the first night, I woke up in the morning with an allergic reaction from the bed sheets and the carpet on the floor. On the second night, the allergy got much worse, and I had to buy some allergy medicine from the pharmacy. I really don’t understand why the staff there don’t change or wash the bedding after a guest leaves. I didn’t have any good memories from that stay!

Schlecht reception

因為房間還不錯，所以又住了一天，除了周圍環境和所在的這條街有點點亂以外，其它一切都還不錯～房間安靜不吵鬧，床鋪也舒適。

TV funktioniert nicht, schade

Great location, near the station, Lidl and a really good vegan restaurant. Lift then stairs to room - receptionist had to explain how to find room by trying out the locks (!) as room no. not given. Bathrooms down a flight of stairs but all very clean and nicely furnished corridors and rooms. Would have been nice to have blinds on the Velux windows, but overall, fine.

Location was very handy as I wanted to be close to central station. Facilities were poor, and misleadingly described. Despite shower and bathroom being listed as 'room amenities' these were in fact shared. Moreover there was no shower on my floor. Noise snd heat were also a problem as windows were unglazed and fan was poir quality. Also charging plug was in a very inconvenient position, unaccessible from bed. Room was also very small.

The check in was bad as the hotel never transmitted a reservation code. And was non responsive to messages. There were no wash clothes in the bathroom, and the curtains did almost nothing to keep the light out. The window didn't seal shut so it let in the rain. The shower was tiny, and if you move at all you can shut off the water.

This place I don’t recommend at all, it’s so different from the pictures, I just got there and left, they didn’t return the money when I complained about the difference between their pictures and the reality! The place is on a unsafe area, since the moment you enter to the place is so old, dirty and stinky, it smelled like someone pee in there, the bedroom that I chose was the very last at the top of the building I had to used a super narrow escalator to get in to the bedroom and the whole place looks really nasty! I just did the check in, saw the bedroom and the environment and left right away!

The check in machine was not working correctly and took a while to check into both our rooms. They were working on neighboring rooms while we were trying to rest. Room was hot and didnt have any A/C so we had to open the windows. This was a problem bc there was a cop or ambulance every 15mins driving by and ppl on the street always yelling and talking through the night.

If you go to toilett it cold, if you want to take a shower it to cold Kabel TV? never again. Check inn??

Average The hostel is good. There is no elevator. Street is not feeling safe while walking at night.

The receptionist was very unhelpful to guiding me to a parking lot in the area. He seem irritated and annoyed when I asked him kindly on the phone stuck in heavy Hamburg traffic. Besides that I needed to call the reception 5 times before I came through - not having mentioned multiple non-answered emails throughout the day regarding the same questions. Furthermore the guy at the reception was also very non-collaborative when I thought my room was paied on company card. My company card was used as a guarantee only meaning that my room was not paied. I kindly asked to pay the following day when having the company card at hands again - he laughed at me and told me it was absolutely not possible. Finally the check-in guidance was the worst i have ever experienced. Overall a demotivating start in Hamburg. Rooms are okay though!

Area surrounding the hotel is quite busy and loud, especially at night. Though things like that don’t bother me, I know some may like quiet areas. The facilities themselves are completely bearable, just the shared bathroom could be cleaned/wiped down more frequently. I understand that it’s down to guests respecting the shared space and that any mess or smell made is definitely up to the guests, it could also be managed a little more- I found that there was soap everywhere and wet tissue left on the floor. But overall, I’m satisfied with my stay and would stay there again.

Extremely overpriced, terrible Check-in experience with more than 1h waiting time.