The Yen Residences Halong

地點可以，酒店設施可以，空間很大，以房租來說很有性價比，員工友善，耐心幫助解答各種問題，也提供協助。缺點也很明顯，房間清潔很差，入房已有很大渠味，應是沒有定期清理，或是沒有概念做好隔氣，餐具摸上手粘粘的，要再做一次清洗才敢使用。吃個杯麵，味道引出曱甴出來😅。盼望日後改善，會是一個很好的逗留地方。

衞生：比較乾淨 設施：比較新

Great location very relaxing holiday Everything was great. The rooms were very big and everything worked well, kids loved the tv with YouTube. Manager was great and very responsive on WhatsApp chat, for example I wanted to confirm the breakfast times at 8pm and received a response right away. The area was very quiet which was odd as it was close to everything including the cable car. We think it must have been the low season and everyone else might have just been out on cruises. Staff on site were very responsive and helpful, everything we needed was easy to communicate despite the language barrier. Perhaps people who want someone who speaks their native language to be on hand 24/7 should holiday close to home. I was able to easily inform the cleaning staff that we didn’t need our room made up just water, toilet paper and bin change. My husband got the wifi password from the front desk from the lovely non English speaking man who also helped us with our bags. He interacted with our kids in the lift without needing to speak, everyone was smiling and happy. We enjoyed the breakfast, they made the eggs fresh for us and offered Pho also made fresh. We found a place nearby that rents bikes for a few dollars so got a big family bike for 100baht for 1h20mins. Good pub nearby that serves large meals. Lunch cruise was great, we saw a lot and noticed that the boat and practices and procedures were much better and safer than other companies. Boat was in immaculate and very safe entry and exit unlike other companies.