Vieraskäyttäjä
12. elokuuta 2024
This was the worst experience after traveling for many years . The parking is 2 miles away, there is a general shuttle to take you to different hotels, where about 40 people were waiting to get in 8 person shuttle with their luggage. No organization everyone rushing to get on. After waiting two hours we were told to try and walk it, dragging our luggage no signs saying anywhere along the way where Hallstatt Hideaway was. Wasted 4 hours in the process we met owner and asked for help with luggage up this long hill and steps . She said no one could help , we expressed our upset about the inconvenience and what could be done it is now 7:30 not even in a room, haven't eaten dinner. She told us not her fault so many tourists want to come and she can't find workers to work. She refused to refund us we wanted to leave she said go, I got paid, I'm not refunding you. She verbally was rude, uncooperative to even help us to maybe check out a little later the next day. She said it was our fault for coming there with rest of tourists. She was nasty, got in our face yelling and told us too bad and walked away. We paid 532.00 for one night claims the place is on the water, it is not ,it has water view. No lobby, no manager, no receptionist DON'T WASTE YOUR TIME AND MONEY STAY AT THE HERITAGE INSTEAD, on the water, nice restaurant in property, lovely staff. This woman, the owner should not be in hospitality business!!! AND IT IS NOT LUXURY AT ALL.
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