"Excellent food and service, but there were mosquitoes in the room."

"One of the best resort experiences in Japan. Would recommend if you're looking for a relaxing retreat from the busy Tokyo travels."

"Is a very relaxing onsen hotel with a great companion of free parking, unlimited free flow of drinks and alcohol, free supper ramen and helpful front desk staff assist when check in.. the hotel is just located near to the train station and old town.. really highly recommended and worth it."

"Täysin hämmästyttävä palvelu, olisi varmasti jäädä tänne uudelleen. Kiitos, että teet matkamme muistin!!"

"Henkilöstö oli mukava ja apua, ei mainita vapaa yunessun ja bbq illallinen, joka oli mahtava."

"Meillä oli parhaat kokemukset täällä. Palvelu ja ruoka oli erinomainen ja suosittelisi erittäin. Parhaat kokemukset Japanissa tähän mennessä."

"First off, let me explain why I chose this hotel. A colleague highly recommended it. Her Japanese relatives had taken her there when she visited Hakone before, and she said it was mostly frequented by locals. After checking in, I found this to be true, so I booked it. Now, about the location. It's right next to Kowakien. The bus stops in that area are all very close, with three stops within two to three hundred meters. You can take a bus from Hakone-Yumoto to Horaien, and the hotel is directly across the street. Buses run every 15 minutes, are very punctual, clean, and convenient. It's also very close to Ten-yu and Mori-no-yu, just a short walk away. As for the service, it was absolutely impeccable. There was a handsome, glasses-wearing gentleman who spoke Chinese and had an incredibly good attitude. There was also a slightly plump Chinese lady who was very kind. After check-in, she even escorted us to our room and explained everything. Throughout our stay, everyone we encountered had an excellent attitude. They even meticulously explained our itinerary for the next day and proactively helped with our luggage. As my son said, "They're genuinely good." Regarding the meals, I booked a half-board plan. Dinner started at 5:30 PM and was a Japanese kaiseki meal. I didn't realize at the time that some dishes could be swapped. My son was very hungry before eating, and we both pretty much finished everything. The wagyu beef was especially delicious. For breakfast, the staff asked us the day before what we preferred. My son chose the Western style, and I opted for the Japanese. The rice was delicious, and the salmon portions were generous. About the onsen (hot spring baths): We arrived in the afternoon on our first day and immediately went to Mori-no-yu for a soak. The hotel provided free tickets, along with four arcade coupons. In the evening after dinner, we booked a private bath. Here's a note: I had read online that you could reserve private baths, but that's not actually the case. You need to check with the front desk, and if one is available, you can use it. You can't make reservations; you just have to wait. My son asked earlier and was told one would be free at 5:30 PM. We went at 6:20 PM after the previous occupants left. There are three private baths, and each session is an hour long – very comfortable! As for the main public bath, there's one indoor pool and one outdoor pool. I went early the next morning when no one else was there, so it was like having a private bath with an even better ambiance. Cleanliness and the room: The room was very spacious with a balcony, offering views of lush green mountains and clear water. My son said the bed was very soft and comfortable. There was water provided, but no shower in the room itself. Although the hotel is older, it was very clean. Overall, I was extremely satisfied. My son said he wants to go back again, but unfortunately, my wallet isn't quite ready for it!"

"The location is great but service a bit normal. Food is ok but not fantastic, good to try"

"This is my second stay here. Last December, I could see Mount Fuji every day, but this time it rained, so no luck. The room is spacious and bright, with a well-thought-out layout. The hot springs downstairs are a great amenity. Plus, having an outlet mall right downstairs is incredibly convenient!"