Hatsuhana arvostelua

温泉很好服務很好，就是食物差了些，樣子做的很精緻但是食材差

非常好，環境超讚

十分好的酒店，房間很大，乾淨

非常不錯的酒店，不管是公共浴室還是私湯都非常的漂亮，並且晚餐和早餐精美又美味，酒店的服務也很周到，我們的房間自帶一個小浴池，可以在陽台泡私湯，舒服極了，房間裏面有飲料免費的，酒店的洗髮水非常好用，買了一瓶自用，酒店裡麪還有一個小纜車非常有意思，這個酒店靠近箱根湯本站，去那附近可以考慮，酒店能送站，很周到的

The hospitality exceeded my expectations

酒店漂亮舒服又乾淨，但可惜… 酒店房間很漂亮乾淨，住了幾天很舒適，但可惜了…員工非常粗心大意，住了3晚，每晚都能出錯一次，不是大清早按門鈴送錯東西，就是收拾房間把客人東西收掉…..投訴也沒用，員工聽不明白英語阿…另外餐廳的食物也一般般，試過很多家5星級溫泉酒店的晚餐，這家的是最一般和給的食物比較廉價的，另外房間洗澡水壓真的很小…除了這幾個問題，酒店房間是真的很乾淨舒服的

The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner.

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!

緑に包まれる極上の風呂時間 2022年リノベで、すべてが清潔でシンプルなセンスの良さが際立つ。全室備え付けの露天風呂で緑を眺めながらゆったりと過ごす時間も貴重だし、大浴場のとろとろの泉質は極上。サービスも過不足ない。 惜しむらくは食事。けっして悪くはないのだが和食に「モダン」がつくと小手先の工夫に陥りがち。素材はいいのだから、果物にゼリーをかけたり極小のフカヒレを無理に入れたりキラキラさせずとも、素朴な日本料理でいいのでは。お肉も脂たっぷりで、かなり若い人や外国人に向けているのかもしれないが。 けれど総じては満足のいく大罪だった

Just love it

Very reclusive area. Close to nature but far from everything else.

Wonderful experience a superlative modern property with exceptional staff.

We have been to quite a few onsen ryokans in Japan, ranging from the very traditional ones to modern ones. This ultra-modern onsen ryokan is right up there with the best. Everything is done to perfection, especially the hardware. The stand-out feature is a slope car that transports one within the onsen block from the ground floor to the 4th floor. The public baths which are located on the ground floor and second floor are outstanding especially the ground floor onsen which has 4 different types of baths to offer. The guest room is of a generous size with relaxing furniture which also allows one to work on the laptop if the need arises. Food portions served at breakfast and dinner are large and strikes a good balance between vegetables and meat. Transport to Hakone town is also easy with a bus stop just outside the ryokan. The bonus is that the ryokan arranged a shuttle bus to take us to the ryokan and also sent us to the railway station upon check-out. The only slight shortcoming I identified was that the briefing provided by the staff at the time of check in is not comprehensive enough, as the staff completely omitted to mention that the public onsens are located in a different block served by a slope car which should take centre stage in their briefing!