The service, environment, and food are really pre-eminent. Many staff can speak English that easily to communicate with foreigner.
Käännä
Cloriza
Majoittunut 9. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 11.10.2024
The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle.
Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point.
Naoko provided lovely spa services. Thank you so much!
Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Käännä
Elana
Majoittunut 10. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 21.11.2024
Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Majoituspaikan vastaus: It is our greatest pleasure to realize that you were satisfied with staying at our hotel.We look forward to your next visit.
Devin
Majoittunut 4. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 27.5.2024
Very reclusive area. Close to nature but far from everything else.
Käännä
Michael
Majoittunut 4. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 28.5.2024
Wonderful experience a superlative modern property with exceptional staff.
Käännä
Vieraskäyttäjä
Majoittunut 3. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 19.4.2024
We have been to quite a few onsen ryokans in Japan, ranging from the very traditional ones to modern ones. This ultra-modern onsen ryokan is right up there with the best. Everything is done to perfection, especially the hardware. The stand-out feature is a slope car that transports one within the onsen block from the ground floor to the 4th floor. The public baths which are located on the ground floor and second floor are outstanding especially the ground floor onsen which has 4 different types of baths to offer. The guest room is of a generous size with relaxing furniture which also allows one to work on the laptop if the need arises. Food portions served at breakfast and dinner are large and strikes a good balance between vegetables and meat. Transport to Hakone town is also easy with a bus stop just outside the ryokan. The bonus is that the ryokan arranged a shuttle bus to take us to the ryokan and also sent us to the railway station upon check-out. The only slight shortcoming I identified was that the briefing provided by the staff at the time of check in is not comprehensive enough, as the staff completely omitted to mention that the public onsens are located in a different block served by a slope car which should take centre stage in their briefing!
Käännä
Vieraskäyttäjä
Majoittunut 9. 2023
Perhe
5.0/5
Ylivertainen
Lähetetty 3.10.2023
Arriving at Hatsuhana means diving into a world of luxurious relaxation. We had a nice suite with a private onsen on our terrace. Nevertheless we tried one of the spacier private onsen which was spectacular. Booking in advance is recommended. A maximum of privacy is guaranteed in private dining and breakfast rooms. We could not try any treatments because they were already fully booked. Communication is a little difficult because only a few staff members speak English.