I’m so sad.
I didn’t receive hotel mail.
I don’t know hotel door password and room number.
I can’t check in, because hotel hasn’t service counter.
I can’t speak japan language.
I can’t call Japan tel with my phone.
If I didn’t come with my brother, I may go back and book another hotel.
And room without key, until staff arrives.
I’m so helpless.
It’s very cold when you are on the street at 6 o'clock in the evening and the temperature is only 3 degrees, wind is strong.
And when you arrive early(11-12 a.m), you can't store your luggage because there is no such option.
The shower is very small and oppressive.
I wouldn't recommend anything other than close.
I pray you don't have the same experience as me.
No good information for the parking lot !!!
The room which I stayed was very small, a wash basin-too small, the shower hose was dirty, however I like this hotel and right enough for me. Need to be mind it that the parking fee was more than 13,000.Yen for a night.
Käännä
Verified traveler
Majoittunut 8. 2022
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 1.9.2022
急な変更にも親切に対応して下さいました。
Käännä
Nomad23131077313
Majoittunut 8. 2023
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 27.9.2023
Great centre of town location, close to the train station. Japanese style bedding, larger room with table and cushions for seating. Japanese traditional style shower and bath. As older peeps we found it difficult to sit on the floor on cushions. The shower bath also took a little getting used to however we loved this unique room. It was an experience and I think good value for money for the Hakone area. Make sure you eat at the pizza, Italian restaurant next door. Delicious! We also loved walking around town in the evening.
Käännä
Lucia
Majoittunut 5. 2023
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 21.6.2023
Comfortable bed and very clean, close to the station. Nowhere to put luggage except the hallway in to the room.. Coffee making available but out in the hallway nook. No staff onsite but messages were answered very quickly.
Käännä
mirai
Majoittunut 1. 2023
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 14.2.2023
チェックイン前チェックアウト後も荷物を置いておいてくれた
Käännä
Vieraskäyttäjä
Majoittunut 4. 2023
Muu
4.0/5
Erittäin hyvä
Lähetetty 18.5.2023
Check in after 16:00. Check-out before 10:00. Significant road noise because of poorly insulated windows. Effectively like an open window. Can set up for 4 single beds - extra bedding in closet. Large bathroom. Physical key so only one key set. Mini fridge, Nespresso, AC, TV. Italian restaurant on first floor, but it closes at 21:00 so no particular concern. Very close to station. Competitive price. If they replace the windows it’d be an excellent option.