The Penthouse at the Hague Tower

It was not clear at all that this is self-service check in. That's not such a problem in itself, but when combined with the price and the shabby location, it does not add up. Great view from the window, cavernous room (almost too big), a small double bed, shower head was faulty, no email sent to explain how to check in (until 1 hour after my arrival). Disappointing to pay so much for such a basic place, and with no reception desk for when there's a problem.

I took my family in July was a last minute decision to stay at the Penthouse and it was a good decision.The apartment is very spacious and clean and has spectacular view of the city. Also, very close to the beach and other amenities. Good value for money. Would definitely stay there again.

My husband, baby and myself had the unfortunate displeasure of staying in the Penthouse Apartments. Upon day of arrival we entered our room with an intense smell of ****, as if the room was saturated in it. We phoned reception immediately and they offered to spray the room with air freshener after they acknowledged the smell. They knocked on the room next to ours, however no repercussions were met despite every door having a ‘no smoking’ sign clearly labelled. We then insisted we have a new room as this posed a danger to our 3 month old. As the week proceeded we had our ‘please make up my room’ sign illuminated at the front door with the expectation that our room will be cleaned daily, 3 days passed and no housekeeping. After my husband wrote an email to reception we were informed that rooms are only cleaned before arrival and after departure. If this is the case, why have door signs ‘please make up my room’ available to guests!? Contradicting messages. Finally, upon our last evening there was more **** wafting in through the walls. My husband opened a window hoping to air the smell, however it was clear that more **** was wafting through the neighbouring apartments. Again, this posed a health risk to our small baby if we were to sleep in a room smelling of ****. As a result, we moved to other accomodation at 03:00 AM after phoning 12 hotels (proving our desperation to get out of there). Overall, an atrocious stay. Clearly there are NO standards of care regarding the ‘smoking rule’. If no standard of care is maintained, then don’t advertise a non-smoking establishment because that is pure deception.