Antelope Park Safari Lodge

There are many wonderful places to visit in Africa. This is not one. We did three excursions including a bird viewing that was scheduled at the highest heat of the day. The driver and guide had no knowledge of birds at all and when they told us the names of the two we actually saw they were not in the field guide. This operation is to maximize profit and while the staff is great, the business plan is no longer humanitarian in my humble opinion

BEDSIDE SOCKETS NOT WORKING ONE BEDSIDE LIGHT WERE NOT WORKING FRONT OUTSIDE LIGHT NOT WORKING SAFE BOX NOT USABLE EVEN THOUGH IT WAS PRESENT IN THE ROOM FAN BROKEN COULD NOT STAND ALONE WATER AND BATH SUPPLIES WERE NOT REPLENISHED FROM DATE OF CHECK-IN TO DATE OF CHECKOUT MAINTENANCE AND HOUSEKEEPING STAFF NEVER ATTENDED TO THESE ISSUES EVEN AFTER BEING INFORMED FOOD WAS TERRIBLE UNDERCOOKED MEAT, SUB STANDARD SAUCES AND SALADS SERVING STAFF WERE RUDE AND ILL MANNERED. THE SERVICE TEAM AT THIS ESTABLISHMENT ARE TOO YOUNG AND IMMATURE AND UNPROFESSIONAL PARTICULARLY WHEN ANSWERING BACK AND PROVIDING SERVICE TO CLIENTS. CONSIDERING THE PRICES OF THIS ESTABLISHMENT THIS TEAM NEED TO WORK VERY HARD TO RESTORE THE GLORY ONCE ENJOYED.

I was extremely disappointed with how the manager, Lizzie, handled the technical issue that occurred during my stay at Antelope Park. It left me with the impression that the focus of the park is solely on profitability, even at the expense of providing satisfactory services and addressing urgent customer concerns and that you are only happy and satisfied at antelope park as long as no urgent technical issues arise. My mother and I arrived at Antelope Park on December 20th 2023, looking forward to a special stay and spoiling her after a long year. Initially, I had booked a standard room for $25, but upon realizing that the toilets and showers were outside, I decided to upgrade to a river tent for $130 to ensure more comfort. On the night of the 21st, I discovered that the check-out time was 10 am, which posed a problem since we had a scheduled lion encounter activity on the 22nd that would go beyond 10 am. I called the reception to request an extension, but they were unable to grant one. However, they allowed us to leave our bags in a designated area until we finished our activities, which I appreciated. Later that night, around 11 pm, we were disturbed by a loud and unusual noise coming from the toilet. It was so loud that it could be heard even from outside the room. I immediately called the emergency number provided, but the first number went unanswered. When I called the second number, the security guard, Eddie, answered and came to investigate. He realized that the issue required a plumber, who would only be available the next morning with the necessary parts. He left with the sound still on and came back later with the plumber, who said the issue could not be fixed until the next morning when he gets the damaged parts. He suggested we use the bin, fetch water from the sink and fill the toilet tank in order to use the toilet. We had to use the room bin to flash the toilet. In the meantime, the plumber suggested using a bin to flush the toilet by fetching water from the sink. Throughout the night and in the morning, we had to use this makeshift method repeatedly until the issue could be resolved. Although the plumber temporarily fixed the noise issue around 1:30 am, it returned shortly after he left. At around 3 am, I called the emergency number again to inquire about moving to another room, as the noise persisted. The security guard arrived later with keys and said there was an available room, but my mother, who had managed to sleep through the noise, felt it was too late to move at that hour with our bags she said it was too late to move at 3am with bags, try to sleep again yet waking up at 6am to prepare for breakfast and checking out. I spoke to the security guard, informing him that we would discuss the issue later that morning as I wanted my mother to rest. Upon checking out before 10 am, I reminded the receptionist that we had left our bags in the room for collection after our activities, as previously discussed. I also inquired