Vierashuone - näköalalla (Kahden hengen vuode) (Parveke)
Majoittunut 11. 2024
Matkusta ystävien kanssa
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 27.12.2024
The property has potential with good environment and hardware; but the soft aspect of guest room is not well taken care of and this affects customer experience.
Likes - quiet & serene environment, good service in providing prompt internal transport
Areas need more attention for improvement:
- in the room the coffee & tea container is there but empty
- in the bathroom there were lots of small toiletry bottles but shower gel is missing! Imagine a guest is already in shower & finds no shower gel to use.....
- cloth hanger with clips was not in good order; side table is badly stained.
- it may be on purpose but no tv & no phone is a no-no for customer experience. Phone to contact front desk remains the most efficient & direct means of communication & service; even in today's high tech era.
- why create a dent in customer experience when breakfast is covered yet charge for coffee?
Käännä
Majoituspaikan vastaus: Thank you for your comments and affirmations. We will continue to redouble our efforts, and we will improve the deficiencies, and strive to get your full score of five stars! We are honored to serve you, B&B is committed to bringing every guest a high-quality check-in service experience, satisfaction is only the starting point, surprise and touch is our ultimate goal. Let you feel the most sincere service. Looking forward to your next choice. Finally, I wish you all happiness and health every day~
Vieraskäyttäjä
Vierashuone - näköalalla (Kahden hengen vuode) (Parveke)
Location is about 10+ mins to Furong ancient town, overlooking farm houses. Very quiet and serene. It’s a beautiful accommodation with soothing deco. Love the huge glass walls with plenty of sunlight. However it falls short on maintenance - one of the rooms we stayed in could improve on cleanliness. The guest room was warm and the air-con could not cool down the temperature for the entire night and we had to sleep with 2 fans on. Not quite worth the price paid. Breakfast was good though.
Käännä
Majoituspaikan vastaus: Thank you for your comments and affirmations. We will continue to redouble our efforts, and we will improve the deficiencies, and strive to get your full score of five stars! We are honored to serve you, B&B is committed to bringing every guest a high-quality check-in service experience, satisfaction is only the starting point, surprise and touch is our ultimate goal. Let you feel the most sincere service. Looking forward to your next choice. Finally, I wish you all happiness and health every day~
Vierashuone - näköalalla (Kahden hengen vuode) (Parveke)
Majoittunut 7. 2024
Pariskunnat
4 arvostelu
4.7/5
Mahtava
Lähetetty 15.9.2024
We had a great relaxing time in this hotel while visiting the red stone national park and Furong Town.
They picked-us up for free at the train station in a nice SUV, arranged a fair-priced transportation back and forth to the red stone national park and also offered free drop-off and pick-up at Furong ancient town.
Our butler Binbin did his best to help and was very nice.
The only things that disappointed us was the management of the facilities like the bar which had no AC turned on while it was more than 30 degrees, so it was basically a sauna...we would have loved to have a drink there enjoying the view. The restaurant is unfortunately very different from the dining room picture advertised (which is only used for breakfast and is also very hot during the day). We would expect to see someone around to serve and also a menu with some snacks at least. The pool, although beautiful and with a great view, has only one bed so not even a couple can really relax side by side...and again no service or anyone around to get some drinks or so. The breakfast is served rather early and only within a span of 1,5 h, from 8 to 09:30.
Apart from this the hotel is located in a calm area where you can really relax just some minutes outside Furong town.
Käännä
6/20
Majoituspaikan vastaus: Thank you very much for your comments and affirmation, to get your recognition, housekeeper Bin Bin is really very happy, we will continue to redouble our efforts, we will improve the shortcomings, and strive to get your full score of five-star praise! Guests have fun, comfortable accommodation is the goal we have been pursuing, your satisfaction is the biggest driving force for our service to continue to upgrade. We always insist on providing each guest with a reasonable price, service-oriented, warm and comfortable living environment, to give every guest a lingering experience, sincerely look forward to your visit again! Thank you again for your review and have a great day!
Grooty
Vierashuone - näköalalla (Kahden hengen vuode) (Parveke)