Chee Kiang Wilson
28. joulukuuta 2024
The property has potential with good environment and hardware; but the soft aspect of guest room is not well taken care of and this affects customer experience.
Likes - quiet & serene environment, good service in providing prompt internal transport
Areas need more attention for improvement:
- in the room the coffee & tea container is there but empty
- in the bathroom there were lots of small toiletry bottles but shower gel is missing! Imagine a guest is already in shower & finds no shower gel to use.....
- cloth hanger with clips was not in good order; side table is badly stained.
- it may be on purpose but no tv & no phone is a no-no for customer experience. Phone to contact front desk remains the most efficient & direct means of communication & service; even in today's high tech era.
- why create a dent in customer experience when breakfast is covered yet charge for coffee?
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