Rosewood le Guanahani St. Barth

I have mixed feelings about this property. Let me start with the positives. The rooms are well appointed and the pool area is beautiful. The beach staff is tremendous and we were well taken care of each day. The greeting at the airport was very nice except late for one guest will i will address later. Check in takes you to the veranda for a welcome drink and an easy check in. For are areas of improvement would be the front desk. Just overall sloppy. A few examples our taxi that they arranged canceled and they did not order another until asked, had given us the wrong time for departure for the airport only upon questioning did they give us the appropriate time. One of guest pickup was 20minutes late at airport so assume they are not monitoring flights. Made take away lunch arrangements for a boat day and they said your food will be ready at 8 46 but pick up was 8 30. When calling ahead to make arrangements it took far too many calls to get all the info. Pleasant enough but not what we have experienced at other Rosewoods. I should call out Martin was the exception at the front! Outstanding service from him. The only one that addressed us by name and engaged. Breakfast was very tasty but each day we waited a minimum of 10 minutes for coffee. My BIGGEST complaint. Is water. They say you need to drink bottled water but each bottle is 10 which is absurd. I asked for filtered water and the restaurant told us not allowed so if your water is UNSAFE TO DRINK YOU SHOULD SUPPLY IT COMPLIMENTARY. They give you one by your bed and one at the beach other than that you pay for each bottle except at breakfast. The ride into town is not bad and they will arrange transport however each trip runs between 120 -180 each time you do a round trip. Overall I did not find this property to match the service I have had at other Rosewoods. Nothing terrible just missing the touches that makes a good property great and feel luxe.

Thank you for everything the best

It is a clean new property with good service but the quality of the beaches, proximity to the hot spots, and the exposure to heavier winds than the rest of the island were negatives.

A real retreat and wonderful experience.

Amazing! Everything about the Le Guannahani is amazing! The location in St Barth cannot be more beautiful. The staff is warm, friendly, efficient and frankly there is nothing they could not help me with. The spa, personal training, lesson lessons were all top notch. The food was delicious and the detail to the qualify of wine (even my the glass) was meticulous. The property manager made sure he greeted us personally. The concierge helped pick out wonderful dinner and transportation experiences. We had fun in a luxurious relaxing manner and cannot wait to visit again.

Exceptional service all around. Outstanding staff treated all patrons with respect and made everyone feel welcome and valued. Diverse crowd, yet everyone was treated the same. Very well run resort with top notch service. Highly recommend.