Foxtrail, Sector 42 - am Hotel Kollection

Wouldn’t say it was a great stay but it wasn’t bad either, would only stay here if other options are exhausted. The room was all neat and bed was okay, but the towel were worn out. I showed it to the staff but didn’t pay much attention. Would say that this one’s not run by professional and you would see many novice.

Comfortable stay, the staff is very polite. Breakfast was included and a decent spread each morning, breakfast timings are very broad too.

Everything is worth it the staff is very cooperative and helpful. Neat and clean rooms. Highly recommended.

The hotel has decent infrastructure with big rooms but the staff were either inexperienced or didn't care much about the guests. When we reached my wife was sick and i had already called them about this, 30 mins before reaching. There was no one to take our luggage to our room and after explicitly asking for some help, the receptionist herself came. This showed that they were understaffed. When we asked if they could call some nearby pharmacy for medicine, they declined saying they don't provide such services. We have stayed at many different types of hotels and never seen such insensitive responses. I then searched for a nearby pharmacy and called them. This was not a big task but some help would have been appreciated. Furthermore, when we asked for preparing some khichdi with explanations that rice should be properly cooked, they sent us one where both rice and lentils were hard and not properly cooked. The chef either didn't know how to cook or our requirements were not conveyed. Overall, we expected a better stay after payment per night.

Hotel was good

The place is super clean and cozy. The service is attentive and food is good.