Welcomhotel by ITC Hotels, Guntur

Good nice ambience

Supper and exlent

Stayed for one night in Room no # 1822 (through upgrade to Jr Suite). The hotel is around 60kms distance from VGA airport ie around 1 hour & 20 mins drive. The security staff at main entrance gate and hotel entrance gate welcoming with pleasant smile and Namaste. The overall hotel decor is elegant , modern and vibrant with matching displays and furniture. Jr Suite is very spacious with decor capturing local arts and crafts , with great colour combinations of curtains and furniture. WiFi connectivity uninterrupted, air conditioning perfect.The bed cushion perfect. The view from the Jr Suite 18th floor is stunning and eye catching. Well maintained and impeccably clean hotel. The restaurant has wide spread in Bf as well as dinner buffet. Lemon coriander soup was perfectly made. Dum aloo Banarasi , Carrot beans vegetable , Pappu (dal) were awesome.Must try with hot Phulkas.Must try local delicacies sambar and Rasam with rice. BF buffet had variety of options live counter for Guntur Idli,dosa,puri bhaji. Thanks to prompt service by Roshan , Sumit and Padipaditya. The staff is polite , well mannered and courteous. Considering the ambience , service and hospitality , this place is a great option to stay in Guntur. Thanks to ITC team and leadership Mr Rajesh Nath for demonstrating excellence in service and hospitality.Thanks for the kind gesture for room upgrade.

The shower faucet was not working , the lock on the front door was not working ... inspite of repeated calls , no maintenance have attended , they don’t clean the room until checkout , inspite of repeated requests to take away used plates and glasses ... no room spray ,had a very bad experience .. NO ONE HEARS YOUR PLEAS !! They don’t care , can check my call records, stayed in room 1001

Reception and the courtesy shown by the entire staff is pleasant. Rooms are well maintained. Breakfast is a good spread. Overall we liked our stay.

Badly trained staff at the reception mumbling incomprehensibly. Atrocious ditch water (tea) served by room service. Though a strong complaint was lodged about the undrinkable tea, the same was added to the bill.No soup bowls during buffet dinner. (15 03 25). Somewhat better experience during the story on 20 03 25.