Queen Residences & Apart Hotel

The best thing that can be in Bodrum is in Gumbet! A wonderful hotel, the best in which we lived with our family. Clean, quiet, comfortable. Everything you need is there, everything is at a high level, the location is excellent, the staff is excellent. Every day they cleaned the room, changed the bed and towels. Everything is new and beautiful, and most importantly comfortable. They didn't want to leave here. I highly recommend it.

Really nice hotel! Good points Pool was nice & small Had double wooden sunbeds these were fab Our room had a walk in wardrobe which just kept everything neat. Room was spacious although small balcony On menu food was nice good options. Resort was quiet with the option of walking to the nightlife if you fancied this. Not so good Pool music was so loud and the same vibe all day. Had to get up early to reserve beds Breakfast was Turkish - salads olives bread - you could pay for extra. Towels changed very 3 days. Overall good holiday they just need to stop trying to be an 18-30’s hotel & focus on good points they have !!!!

Fantastic stay at this lovely small apartment block. Everything you need is here, lovely staff, great rooms, wonderful pool area and great bar and restaurant. The staff are friendly, hard working and tend to everyone's needs. The rooms are spacious, clean, modern, fully equipped and comfortable. The location is great, the beach a couple of minutes walk away, bars and restaurants are also a couple of minutes walk. The location is close to the main strip but just far enough away for it not to be noisy and busy. Liked it so much we booked for a return stay a couple of days before we even left. I would definitely recommend this hotel.

We stayed at this hotel due the good reviews. The hotel looked amazing on first impressions. The rooms are modern and pool area is nice, however, rooms are not cleaned to a high standard which lets the hotel down. The main issues of our stay was being excused of not paying our bills. During your stay the hotel let’s you pay for things when you leave. You are asked to sign for things after you order them. However, we wanted to pay as we go along so we didn’t get a big bill at the end. However, on the last couple of days we didn’t do this. When we went to pay at reception and they stated that we had only paid for one bill over two weeks, which was around 250 lira, however, this was a lie. We requested to see the manager and for CCTV to be checked. They all told us we was lying which was really upsetting. We admitted we had a couple of bills to pay but not five other bills which we had already paid for. The guy we paid the money to lied and said he could not remember us paying. This guy had attitude the whole holiday and was rude. He also put us into a dodgy taxi So be careful when asking for one. The manager checked CCTV and after some time he found us paying ! The manager said the the guy had put our bill on to the wrong room. The hotel did apologise however, they initially told us we was lying. They also did not offer anything complementary which you would expect after being excused. They did offer complementary drinks but this was after the TUI rep raised it as an issue. If you pay with cash please get a receipt or write down when you paid to avoid the same issue we had. If we didn’t have this issue we would have rated our stay average/good. The rest of the staff were nice but I would say they need more experience. Communication was an issue. Also, when we first arrived we was waiting for drinks for over 30 minutes even when it was not busy. We spoke to other families who said they had a good experience so our experience is different to others.

Just come back from 2 weeks at this lovely hotel. Everything is exactly as described online or in the brochure. We had an amazing time, the staff are all very friendly and go out of their way to get you what you need. Firat on reception was very helpful when we arrived and throughout our time on holiday. The only thing that I can say was a bit off putting, is that any drinks around the swimming pool are allowed in glass cups, several were smashed around the poolside, obviously not great for anyone who is barefoot, plastic cups should be used outside of the bar area. The rooms were good, free air conditioning, and safety deposit box, all in all a great 2 weeks away with friends.

We chose this hotel due to all the positive reviews we had read and it did not disappoint! Everything we read in other reviews we agree with. The room was brilliant. It was spacious, clean and the walk in wardrobe was a huge bonus. The pool area was excellent as was the location. Although the hotel is right near to some lovely bars and restaurants as well as being a short walk to the beach, it is at the quieter end of town which was perfect. What really makes this hotel stand out is the staff. They go above and beyond to make sure your stay is as good as it can be. Ibrahim, Mehmet, Haiken, Ali and the manager Mr Soner along with all the other staff were brilliant. They were always on hand to see if you needed drinks and food throughout the day as well as being respectful and polite. They were also very sociable and made the effort to talk to us and all the guests. Even when the bar was closed, if you wanted a drink or anything for your room they were always willing to provide you with what you needed. Nothing was too much trouble. The food was excellent, great value for money and generous portion sizes. Our only regret is not staying longer; we will definitely be back! We would certainly recommend this hotel to anyone. If you want night time entertainment though, Time to Smile isn’t the place for you. But this didn’t bother us as there were so many bars and restaurants close by. This was our first visit to Turkey and was a fantastic first experience of this welcoming and friendly country.