Vieraskäyttäjä
10. kesäkuuta 2025
Overall, this was a disappointing stay. This hotel is not a 5* by any means. CLEANLINESS/ROOM: From the start, the room was unacceptably dirty. The bathroom was stained, with hairs on the counter, mould on the ceiling (extractor fan broken), lime-scaled shower fixtures, and mouldy grout. The dust-covered phone next to the toilet, stained toilet lid, and stained toilet roll holder, and the squashed bug on the mirror further showed how rushed the cleaning was. In the bed, we found long black hairs that were not ours, and brown stains on the bed frame were present. The floor was barely mopped and filthy. The bedside phone was caked with brown grime, and the bedside table was dusty. Despite requesting a re-cleaning at reception, little changed when we returned later. I would like to note, I don't necessarily blame the cleaning staff for the lack of cleanliness. There are clearly not enough staff to clean so many rooms efficiently. Privacy on the balcony is non-existent; everyone walking past can see you. We were fortunate to be on a higher level, unlike ground-floor rooms with minimal privacy. The minibar was stocked nearly daily with beer, water and soft drinks, which was appreciated. We endured excessively loud music one night, unclear if it was from the hotel or a nearby bar, but it was still loud after 11 pm - if we had children with us, this would have been even more of an issue. Sitting on the balcony, you can hear multiple sources of loud music simultaneously, which is unpleasant. Overall, the rooms are outdated, tired, and falling apart. FOOD/BARS: Food in the main buffet was abysmal; bland, cold and mostly geared towards an Eastern European palette. Overcooked, tough chicken was common. Food labelling was a major issue - as a pregnant guest, I was misled when what was labelled 'veal' turned out to be veal LIVER, which I cannot eat. Thankfully, my husband caught this before I tried any. Staff in the buffet were welcoming and friendly, for the most part. The 24 hour restaurant was a positive. It offered better, freshly made food, and the staff were a credit to the hotel. Again, as a pregnant guest, I relied on mocktails - these were unsatisfactory, poorly made, and on one occasion, contained alcohol. Thankfully, I saw this happen. The language barrier was very apparent when ordering drinks, as barely any English was spoken by some of the staff. Smoking was rife, especially on the lobby bar terrace, exacerbating my asthma. There should be designated no-smoking areas to help with this. POOL: The pool area was the hotel's highlight; it was kept very clean, and the pool is large and spacious, albeit very cold. However, the sunbeds were reserved quite early with no intervention, so arrive early for a good spot. They are tightly packed, with strangers elbow to elbow, though parasols and tables are ample. The poolside fridges stocked with water bottles were excellent - always well stocked and cold. The food options by the pool were exce
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