Vieraskäyttäjä
23. tammikuuta 2025
I recently book the hotel for 2 night stay in the month of Nov'24 in of the travel website. The website clearly stated pay at premise but the moment the booking was done, the management has urge me to do immediate payment and I have made a payment with condition I am still able to cancel or modified the booking before the due date and they agreed with it. After a week, I tried texting them to amend the booking to 1 night but there was no response and I amend through travel website. They immediately WhatsApp me on reason and I told them to refund me for 1 night. Unfortunately, It has now been over three months, and the matter remains unresolved. I have texted them requesting for refund and very poor response. They give all kind of reason to refund and stop replying my messages. Finally I reviewed their hotel with the fact that they scam and don’t pay customer refund. Immediately they WhatsApp me and threaten to remove the comment if not they won’t proceed the refund. I suggest to please aware on this people bad service before proceed the booking. A very bad experience till today the refund was not done. Very bad management. Be careful they will scam you
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