Greywalls Hotel & Chez Roux

Many organisations provide excellent customer service when everything goes to plan. Unfortunately for some that good customer service vanishes when problems arise. Our visit to Greywalls was initially characterised by good food and impeccable customer service. Unfortunately that night an issue outwith the control of the hotel significantly impacted our stay. The reaction of the hotel management was beyond reproach. They totally transformed what could have been a negative experience into one which impressed us immensely and as a result we would recommend this hotel without qualification.

Excellent from start to finish Thank you for making our family visit so excellent ! Food outstanding service outstanding Drink choice excellent Champagne perfect Surroundings very Scottish and atmospheric Easy to get too and lovely staff

Was a bit apprehensive when we arrived and saw the inside of the hotel. It appeared very dated and old fashioned but when we started reading the books dotted about the hotel and read the history it’s so interesting. The staff are a hive of information when you ask them any questions about the hotel. You start to understand why they have preserved so much. From the amazing books in the library, the old fashioned record player and records, the piano, amazing photos and drawings all around the hotel. It’s such an interesting hotel. You could spend hours looking at all the history on display. It was so relaxing chilling in the library with a nice glass of wine with the open fire crackling away and reading the book about the history of the Greywalls hotel. The staff were so informative and couldn’t do enough for you. Thank you for making our stay so enjoyable. Room was dated but the bed was so comfy, shower over the bath was good and the room (16) was immaculate and really warm. One thing that was missing for such a high class and expensive establishment was tea and coffee facilities in the room. Unfortunately there wasn’t any in the room.

Great service, comfortable room.

3 night newyear stay.the hotel was very nice although lounge area was needing upgraded and modernised,our room was cold even with heating on.Bathroom was adequate shower pressure could be improved .Dampness on cove of ceiling in bedroom should have been rectified before letting room out at the price we payed.Needing to tarmac and widen entrance road to hotel front door.Good points food was excellent,staff and management were excellent went out of there way to make our stay very enjoyable we would like to return later in year to see if our down points have been addressed.

My mother and I had a memorable Christmas lunch at Greywalls. The atmosphere was welcoming and festive with fires burning and lovely piano tunes wafting from the lounge. The meal was delicious. We took some turkey home with us as the helpings were very generous, but I am not complaining. Turkey sandwiches on Boxing Day were an extra treat. Everyone was friendly and helpful and we enjoyed ourselves thoroughly.