Barnett Hill Hotel

Excellent service for our conference, one of the team delivered a fresh decaf coffee for each of our breaks after he found out I can't have caffeine. Grounds were beautiful and so peaceful for a morning walk before the conference began. Thanks

Great staff, lovely property, and the food was very good.

My partner and I had a wonderful stay at the Barnett Hill hotel! From the moment we arrived, the staff made us feel welcome with their warm and friendly service especially Bronwyn who showed exceptional care in the overall experience of all those she interacted with. The hotel itself is beautifully designed whilst also capturing the rich history of the building, the grounds and gardens were lovely. We had booked a full body treatment, Afia was incredible, she was able to locate areas of tension and used her skills to relieve this, she is a true professional of her craft and a lovely person to speak with. The ambiance throughout the hotel is simply charming, creating a perfect balance of elegance and comfort. I felt truly at home here and cannot wait to return. A fantastic experience that exceeded all my expectations!

Absolutely beautiful gem of a hotel nestled in the Surrey hills. Grounds and building are beautiful and well kept. Garden view room was lovely but lacked some basic facilities - fed back on checkout so expect it’ll be sorted out quickly. A request to fix something in the room was dealt with straight away. Food was wonderful, dinner and breakfast. Cocktails weren’t great but bar service was lovely. Had a really enjoyable stay but service in general could be a bit more polished across the board. We will be back!

What a find. We hosted our annual sales conference at the hotel and it was a resounding success ! Booking and arranging was a breeze despite changes needing to be made at last minute - thank you Liz. The rooms were fabulous with underfloor heating in the bathrooms and plenty of hot water. The beds were comfy and my room had a gorgeous view across the gardens which were fabulous even in the winter. The conference facilities were faultless and wifi fast and available. The layout of the hotel lends itself wonderfully to a group event and by the end of the week felt like home away from home. The staff were attentive and couldn't do more to help, particularly Zsolt who seemed to constantly be on shift and available for any queries or assistance. F&B from breakfast to breakout tea and cookies to a fabulous dinner ( chicken got a huge thumbs up from all ) it was all delicious and wonderfully presented. Thank you to all at Barnett Hill for a memorable start to the year from SecurityHQ

We had the misfortune of hosting our wedding at Barnett Hill, part of the Alexander Hotel Collection, and it was an experience riddled with incompetence, unprofessionalism, and outright negligence. Despite lofty promises of a stress-free, seamless wedding experience, what we received was a series of miscommunications, breaches of contract, and poor service that turned what should have been a joyous occasion into a frustrating ordeal. 1. Incompetent Wedding Coordination The wedding coordinator assigned to us, Tori, demonstrated a shocking lack of professionalism and competence. Despite initial promises to guide us through the planning process, Tori disappeared for months at a time, leaving us scrambling to fill in the gaps ourselves. Her attitude during the final meeting was dismissive and unprofessional—she came unprepared, repeatedly asked questions she already had answers to, and failed to acknowledge the work we had done to compensate for her earlier absences. It was clear she did not take her role seriously, and her lack of involvement caused unnecessary stress and confusion. 2. Breach of Contract: Incorrect Menu and Wine We experienced multiple breaches of contract that ruined key aspects of our event: - Menu Failures: Despite providing confirmed vegetarian options for our guests (and printing bespoke menu cards at our own expense), Barnett Hill served a completely different dish without prior notice. This not only embarrassed us in front of our guests but also rendered our meticulously designed menu cards useless. It was an avoidable mistake that highlighted their lack of attention to detail. - Wine Debacle: The agreed-upon wine, which we had carefully chosen during a tasting months in advance, was not served at the event. Instead, we were forced to accept subpar substitutes on the day of our wedding. To make matters worse, the hotel misrepresented the available options and used leftover wine they had mistakenly over-ordered. This dishonest practice was deeply disappointing, especially as we had paid for premium wine. The lack of transparency and accountability left us feeling deceived. 3. Negligence Regarding Allergies One of our guests has a life-threatening allergy, which we communicated clearly to the hotel well in advance. Despite this, the hotel failed to accommodate their dietary needs, putting their health and safety at serious risk. This level of negligence is unacceptable and reflects poorly on the hotel's hiring and training practices. 4. Unresolved Refund Issues The hotel's refund process has been a nightmare. Despite agreeing to refund certain costs due to their numerous failures, they repeatedly revised the amount without justification and ultimately refunded a fraction of what was promised. Their accounts team cited "internal administrative errors" as the reason for the discrepancies, but this excuse fails to address the root issue: the hotel’s inability to honor agreements and resolve issues efficiently. It has taken m