Barnett Hill Hotel

After staying at other hotels within the Alexander group and experience brilliant service, delicious meals, beautiful hotel rooms, we decided that we would try Barnett Hill unfortunately this was a total disaster. Check in was OK even though our room was small it was comfortable and functional; however the hot water was just above lukewarm so if you were someone who likes a hot bath you would be disappointed. We went down for dinner at 6:45pm, we were given a dinner menu that had very limited choices (only 4 main dishes) however we both chose the lamb but unfortunately even though it was only 6:45 PM it was no longer available. We couldn't find anything else to eat on the menu but we were tied in as we were on a dinner bed and breakfast rate. The waiter suggested that we order from the bar menu and he bought us the menu over and we eventually managed to find something to eat. However as we had now chosen from the bar menu we were no longer allowed to sit in the restaurant even though we had been sat there for 15 minutes. We had to move to the room next door even though they could of bought the food through to us, we now had to sit in a noisy bar at a small table in the corner. We then waited 40 minutes to be told by the waiter that there was a problem in the kitchen, and it was going to be at least another 15 minutes for our starters. At no point did the waiter offer us a drink or some nibbles to compensate for the extra time we were expected to wait. It actually took an hour for the starters to arrive thankfully we only had to wait half an hour for our main course. Food was edible, typical bar food, definitely not the culinary experience we were hoping for on our night away. Just before we left the restaurant the waiter explained to us the hotel was severely understaffed, and they had a real problem taking on and keeping staff because the hotel was quite remote. The next morning we went down to breakfast at 9:30am only to stand around and wait, nobody came to see us to a table we went to reception and asked if they could find us a table to be told that there's a buffet and go and help yourself to food and then you can go and find somewhere to sit down, I said no that's not acceptable, I said I'd like somebody to seat us to a table before we go and choose. A breakfast buffet is a pet hate and we would avoid any hotel that has one so much so that I always check prior to making a booking and this time was not exception. When I called the hotel to ask if they had a buffet for breakfast I was told it’s a cooked breakfast to order just like at Great Fosters the only difference being the chef. So not only did they mislead us but when we arrived for breakfast at 9.30am and the buffet didn't close till 10:00am there was no bread there was little milk there was half a small jar of fresh fruit that somebody had helped themselves to and then left the rest, one or two pastries the only egg option was scrambled eggs which hardly looked appetis

Daughter and I went for Sunday Lunch a year after previous. The building and grounds and Oak Room Dining Room are, of course, well known and fantastic. They do have family parties but the parents seem well in control. The lunch itself was even better than last time - staff in livery and knowing what to do, Bar stocking Tio-Pepe sherry [ wow!] as well as an incredible range of gins and tonic waters [ daughter's choice]. We went for Roast Beef, of course [ medium-rare as asked], and had no trouble getting the Roast Potatoes served on a side plate with own gravy-pot - so not soggy. Indeed, the table waiter had been previously alerted from my Booking phone call. It's an Old-Style Grand Hotel experience and we like it!

Excellent service for our conference, one of the team delivered a fresh decaf coffee for each of our breaks after he found out I can't have caffeine. Grounds were beautiful and so peaceful for a morning walk before the conference began. Thanks

Great staff, lovely property, and the food was very good.

My partner and I had a wonderful stay at the Barnett Hill hotel! From the moment we arrived, the staff made us feel welcome with their warm and friendly service especially Bronwyn who showed exceptional care in the overall experience of all those she interacted with. The hotel itself is beautifully designed whilst also capturing the rich history of the building, the grounds and gardens were lovely. We had booked a full body treatment, Afia was incredible, she was able to locate areas of tension and used her skills to relieve this, she is a true professional of her craft and a lovely person to speak with. The ambiance throughout the hotel is simply charming, creating a perfect balance of elegance and comfort. I felt truly at home here and cannot wait to return. A fantastic experience that exceeded all my expectations!

Absolutely beautiful gem of a hotel nestled in the Surrey hills. Grounds and building are beautiful and well kept. Garden view room was lovely but lacked some basic facilities - fed back on checkout so expect it’ll be sorted out quickly. A request to fix something in the room was dealt with straight away. Food was wonderful, dinner and breakfast. Cocktails weren’t great but bar service was lovely. Had a really enjoyable stay but service in general could be a bit more polished across the board. We will be back!