Vila Gale Atlantico

Já conhecendo alguns hotéis do grupo ficámos muito desapontados com aquele que é o primeiro hotel desta cadeia. Apesar da boa localização junto a uma magnífica praia, boa piscina interior e exterior inclusive com escorregas de água para crianças e aspecto geral exterior muito bom, o estado degradado do quarto que nos foi atribuído não está de acordo com o grupo Vila Galé. Ainda tentámos que nos fosse atribuído outro quarto mas a alternativa não estava pronta para entrada. O quarto apresenta sinais de desgaste acentuados ao nível da porta da casa de banho partida, base de duche e sanita entupidas, portas dos armários da kitchenette descaídas com dobradiças partidas e armários já com madeira podre, eletrodomésticos tais como torradeira e máquina de café muito danificados e sujos e tapetes manchados. De salientar que nos atribuíram um quarto com vista para a recepção algo que nem sabíamos existir neste ou outro hotel o que retirou totalmente a privacidade, sendo apenas possível estar no quarto com as cortinas fechadas. Uma nota que este quarto não deveria ser atribuído a nenhum hospede sem que o mesmo tenha conhecimento do estado do mesmo. A limpeza é fraca, existindo pêlos na casa de banho à chegada e num dos dias os caixotes do lixo não foram despejados (com restos de comida e fraldas torna-se imprescindivel). Também de referir que o cofre no quarto apenas está disponível por pagamento o que é um extra já não praticado na maior parte dos hotéis incluindo os Vila Galé. Dada a data em que ficámos alojados (Passagem de Ano) os horários de pequeno almoço e check out mantiveram-se os mesmos o que causou constrangimentos com filas enormes para o pequeno almoço, nem sendo possível realizar late check out. Espaço Nep kids sem animadores e não têm roupões para o SPA, nem com custo. Como conclusão não recomendamos este hotel uma vez que a experiência até poderia ser boa mas o quarto pode estragar toda a estadia, sendo que o mesmo já não se trata de um verdadeiro 4 estrelas. Por fim para este e muitos outros hotéis, caso não gostem de lavar a loiça por favor deixem uma esponja e um pouco de detergente.

All I can say is do not eat here. On the first night the two teenage boys with me, my son and his friend both suffered food poisoning from undercooked beef at the hotel. I informed the Jet2 rep at the time and she advised to speak to the reception staff which I did. Only to be rudely informed by the lady on reception that it couldn't possibly have been from the hotel as no one else was unwell or complained. I informed her that we had not eaten anywhere else and it was also impossible for anyone else to be unwell as they would not have eaten the same piece of beef as it clearly had not reached temperature and was an individual piece cooked infront of us. No apology, no offer of assistance just rudeness and lack of empathy shrugging her shoulders. The morning after at breakfast we stood and waited for a table of 6 to be greated with 'you will have to find your own table, I haven't got time I've got to get the food out'. We proceeded to sit at a dirty table for 5 as that was all that was available. Had the staff realised that the issue was the length of time the omelette, eggs and pancakes were taking cook as the lady on that station couldn't do more than one thing at once they would have realised that this was holding up the flow making people cue for their food and also tables due to the slow turnaround. If you asked her for anything or in a quick manner as I did when we were in a hurry on our last day to catch the transfer bus she then intentionally goes slower. I don't think I have been to a hotel with such unhelpful staff or disgusting food. Please see attached photos of what was on offer on an evening. This was the only hot food available and we had 4 children. Who lived on rice and chips for the remaining time there due to them being afraid to eat anything else and there being nothing to their liking. This hotel is rated 4 star. I wouldn't even give it a 3. It cost us over £3000 to take our family away for them to eat rations for the week we were there which is disappointing to say the least. We were not the only people there to complain about the food or service I might add. I hope something is done and no other family is in the same position.

We rented a vehicle, so got to drive around sightseeing ourselves on our time which was nice. We also went on a bus tour that the resort arranged which was very cool.