Red Level at Gran Melia Palacio de Isora

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.

I’ve stayed here maybe a dozen times over the last few years. I’ve seen some changes, some good and some not so. However, it remains one of my all time favourite hotels - and I’ve stayed in an awful lot of hotels! The location of the hotel is perfect for me. Quiet and away from busier parts of the island. However, the Red Level staff truly make the hotel stand out from the rest. The reception and concierge teams in the lounge are world class, and would grace any 5-star hotel, anywhere. Vero, Mario and Lucas, to name but three, are exceptional, but here’s not a weak link there, and apologies for those I’ve missed - all are beyond good. And now the ever ebullient Mohamed (apologies if I’ve spelled his name incorrectly) has a rival in Rai, who is also full of smiles and energy! They literally bounce around the place beaming, and bringing their own additional sunshine to proceedings! I really hate to whinge about anything here, but it’s a relatively minor, and not a deal breaker, but there has to be brand consistency across ‘Level’ based lounges within the Melia group. I understand there will always be minor local variations, but certain features are non-negotiable. So please, drop the ridiculous sweet-only snack offerings during the day. The significantly increased price for staying in the Red Level area over other areas of the hotel means you have easily factored in enough money to stay in line with every other Melia lounge I know, and every executive lounge I have encountered in other hotel chains. So please let’s get rid of this daft and ill-conceived idea of only putting out cakes and doughnuts, etc. Back to the positives…I’m back for another stay next month, and really looking forward to it, as always.

Hotel espectacular en todos los sentidos, recomendamos ampliamente Red Level. Excelente atención por todo el personal, queremos destacar y agradecer en especial a Gustavo, Lucas, José y la STA. Dunia que nos brindaron un excelente servicio para que nuestra estancia sea inolvidable

Similar to another recent review I have found that Red Level is far more overcrowded than it used to be and the once unnecessary need to 'bag' a spot by the pool before breakfast has now become de rigueur. It also appears, presumably in a cost cutting measure, that the pool is now, no longer heated and far less welcoming than it was. Elsewhere the staff are still very friendly and helpful, the rooms are luxurious and if this is your first visit you won't have anything to compare it too. I, sadly, like old red level and will be looking elsewhere this year

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.

Beautiful facility and super helpful staff. Love them