Red Level at Gran Melia Palacio de Isora

The first experience was with the reception concierge who took care of our luggage when we arrived too early at the resort. Still, they waived any worries away, then took us to the main reception for check-in and while waiting for registration we were offered glasses of cold Cava of excellent quality. We were served during our registration process and never felt better at any of our five-star hotel reception experiences ever, we used the available time to walk around on the premises to get equally beautiful exotic walkways along the grass and palm trees and began our anniversary weekend first time with Melia Resorts. When we finished our round, the concierge picked up our luggage placed them in a golf cart and brought them to our Red Level service centre, the driver was Dieny Mayordomo, and he was just a lovely person making us feel the warm welcome we experienced the Caribbean with his generously smiling face and positive and respectful communication. Palacio De Isora is a big resort with lots of restaurants and relaxing areas with drinks or just a book, the saltwater pool was simply amazing and thanks to our anchor in the Palacio, the wonderful Dieny who took us around and showed us walkways and how easiest get to these various placed we were eager to experience his presence and his way of making us feel special among hundreds of tourists cannot be paid for in money. He was like meeting an old friend, simply easy-going. Our room was delicate and well equipped, the outside jacuzzi was relaxing before bedtime and the cleanness was impeccable, one of our highest criteria in hotels and resorts. Breakfast was simply high delicious quality, lunch even more like six stars as were the services and every guest we spoke with said the same, the restaurants we visited was a good experience we enjoyed fully. The day we were ready to leave we were picked up by our Dieny and he followed us to the last handshake, he is a true gentleman and a wonderful person we cannot thank him enough and we will see him again. Maybe he then oversaw customer relations or was part of the strategy team, he delivered a great Five-Star-Impression as did others but a special experience for us. We thank all Palacio De Isora Resort staff for providing an unforgettable stay and we will now look at Gran Melia when we travel from now on to new destinations being your ambassadors, thank you and see you next year again. Thank you Rita & Asle

As always - brilliant!!! We had a wonderful time. The hotel is fabulous, the grounds are stunningly beautiful, the restaurants are amazing, the pools are incredible and the staff are super friendly, helpful and efficient. This was our fifth stay, we will be back.

Tuve la dicha de elegir este hotel Gran Melia Palacio de Isora para celebrar mi cumpleaños estuve dos noches en la zona de Red Level la experiencia fue magnífica me trataron súper bien , atentos en todo momento sobre todo Luca , Din , Dieny , María y Rafael un personal del 10 …La habitación muy linda, muy limpia … La cena en el restaurante Dùo steakhouse fue maravillosa la comida con productos de primera , además me hicieron sentir muy especial por mi cumpleaños

Incredible and excellent service done in a relaxed and cosy but very efficient way. Very cheerful, polite and over the top helpful really lovely staff particularly Dieny, Dean and Mohamed. Also very lovely were Clara, Lucas, Enrique, Mario, Lea and many others. Dieny and Dean should get a promotion. They are soooooooo fantastic and made me very at home. I love the atmosphere that all the sweet staff create. The room maids were so nice aswell. High quality all round. Lovely breakfasts. Well done. Highly recommended. I’ll be back! 5 stars. Thank you very much. ❤️♥️ With love and gratitude.

RED LEVEL is the ultimate in luxury, where you can enjoy the maximum possible amenities with impeccable service, divine cuisine and an impeccable Clarins Spa experience. However, what surprised me most was the possibility of continuing to benefit from these same perks in all the Hotels of the Mélia Group and its associates through membership in an elite group called THE CIRCLE, in good time we did so, the upcoming holidays are practically offered because we belong to this new modality that the Mélia group proposes to us, how we can benefit from fantastic discounts

When you visit the same place more than once it must be because you like it! When you go back year after year, it must be because you love it! Why? For us, it has to be the people who work there. People who are genuinely pleased to see you and then can't do enough to help and make it great for you. The Red Level Team is just great from the moment you arrive with Mario, Lucas, Denis and Rebecca, then there are a small army who run the pool bar Pablo's people are amazing! Then countless members of the waiting staff in all the restaurants who all seem to enjoy doing what they do and so many who are there year after year doing a great job and making it feel special to be here like Leonardo, Gladys, Alessandro, J-M and so many more. Dean's Red Level Team rock!! Thank you.