AutoCamp Sonoma

We have been to this particular location and other Autocamp locations previously so we were excited to take a quick getaway for Mother's Day. Arrived at the property a little after 3:30 and we understood was a little early for their 4PM check in, but were rudely informed we were early and our room was not ready. 4PM came and went, and the room continued to not be ready...it wasn't until almost 5 (4:53PM) to be exact that our room was ready. While waiting, our kids and other kids from other families also waiting for their rooms were belittled and made not feel welcomed by the staff (even though everyone was patiently waiting for the rooms). From the grounds keeper constantly coming to the hammocks to check if the kids were swinging (while the parents were around supervising their own children), I saw them yell at a 2 year old toddler that was riding their little balance bike that no bikes are allowed on property. But perhaps the worst was when my own toddler daughter couldn't find us on the other side of the lobby and started to cry on Monday morning and the older front desk lady instead of checking on her, started to scream at her for crying and telling her to keep quiet... Luckily, we were on the other side of the lobby getting coffee and were able to comfort our daughter. For $400+ a night, we expected to relax and enjoy the grounds, and not feel like we were a burden to the hotel. Either make the property adult only, or adjust to having kids around. Note: As a Hilton Gold, I am not sure why Hilton has partnered with them as getting points or any benefits they make you jump through hoops for it.

The airstreams are very good The bedrooms are good too They’re just so good. Just very good.♥️♥️♥️♥️♥️♥️😍😍😍😍😍😍😍😍

Beautiful setting! Nicely laid out campus. Fun Airstream experience, nicely equipped. Store well-stocked. Nice staff. VERY Expensive!!!

We had a wonderful stay at AutoCamp until the very end—when it was ruined by the general manager, Todd Craig. My 4-year-old scribbled pen marks on the futon. As a mother, I do everything in my power to keep an eye on him, but sometimes even in the blink of an eye, toddlers do toddler things. I am genuinely sorry. Todd Craig sent an email to my husband saying we owed $1,443 because with “several cleaning / extraction procedures taken, (they) were not able to remove the marks on the Futon.” I called Todd Craig and first apologized over and over. He literally responded to me saying that “Well you admitted to your child damaging the property so you are responsible for replacing the futon.” Literally that’s what he said. I told Todd, yes I take accountability but to charge $1,443 to replace the entire futon is unjustified. He said because there are no futon covers (which is the managements decision) we are responsible to pay for a brand new one. I researched and proved isopropyl alcohol removes such marks. He actually had me SEND HIM INSTRUCTIONS so his staff could clean their own furniture—then called back saying “We were able to get the stain removed from the futon using the isopropyl alcohol…I’m glad we tried that, so we’re all set now and you have no further things on your part you need to take care of.” The fact that I, the guest, had to solve this problem for them was beyond unprofessional. Beautiful property, but the way Todd Craig handled this was so off-putting and so unprofessional, it left a terrible final impression.

First time in Guerneville and Glamping. This is basically camping with support so expect kids and to hear other Glampers. Tents are about 6 ft from each other and yes, they are canvas so not noise proof. Trailers are trailers so expect quirks. Set your expectations and you'll have a great experience like we did. Lovely location nestled in redwoods with beach access across the main street. Friendly staff who made our stay very enjoyable. We received an email prior to arrival with gate and trailer access codes. The site is nicely laid out and we found it quiet at night. We had both a tent and a premium airstream for our group of four. There are two levels of airstream and the premium is the step up which has better location and a larger plot but the airstreams are all the same. The regular airstream locations are near the front by the clubhouse and #24. Number 24 overlooks at house at the back so less secluded. Our airstream had a large table with two benches and two chairs next to the fire. Access to trailer is with a keypad with small buttons. It has a very faint chirp when you press each number so listen carefully. We could have brought a camping stove to cook on the table but we were able to cook with BBQ briquets in the fire pit. The tents were nicely appointed and the folks slept well. The airstream is a trailer so there are some quirks which is part of the experience and charm. Low water pressure and loud A/C plus it rocks back and forth if someone is walking. Common bathroom is very nice. Two showers, one enclosed toilet and urinal for the men. Morning coffee and bagels were provided. Overall, a lovely experience which is a bit different than your typical hotel and great way to introduce someone to the camping lifestyle.

I had a disappointing experience at this campsite due to the overly dense tent arrangement. The smoke from neighboring campfires (which used low-quality wood) constantly blew into our tent, filling the area with a strong, unpleasant smell. Because of this, we had to cancel our planned outdoor activities, and even at night, the smoke made it difficult to sleep comfortably. The poor air quality ruined what was supposed to be a relaxing trip. Overall, I cannot recommend staying here.