Hotel Las Americas

還可以，挺好的。

The facility need a remodel, but they are very clean and the service is great. Well worth the price.

The hotel is located a few blocks away from the airport in a nice and safe area within walking distance of restaurants, supermarket and malls. The frontdesk persons are very friendly and breakfast is very good with many options to choose from. The service is really good. Consider that being too close to the airport there will be some noise in the room as airplanes arrive or depart.

The Hotel is kind fo old, but still good looking, my problems started at the front desk, the man that helped me set up my aunt for her stay was very rude, seemed like he did no wanted to work at all. Then thesecond day the shower stopped working and nobody helped. It use to be a great hotel but needs training and faster service.

Este hotel, está bien ubicado, muy buenas amenidades pero viejo y descuidado. La tina se veía muy vieja y los grifos están medio dañados. El desayuno buffet bastante completo, pero entre los utensilios había una cucaracha. Avisamos a los encargados para no hacer mayor alboroto. Las camas muy cómodas. El elevador viejo, tarda un montón. Mi habitación tenía vista al aeropuerto y se escuchaban los aviones, el aire acondicionado opacaba el ruido de los aviones. Sin embargo, la vista muy buena.

Una pena que lo que parece haber sido un gran hotel en Guatemala, sea hoy un establecimiento con el personal mas apático y decadente que jamás he visto en todos mis viajes. Botones que te ven llegar a la recepción y no mueven un dedo para ayudarte con tus maletas, en la recepción no conocen la palabra Bienvenido, solo caras largas y agrias. Del restaurante si pides desayuno incluido te hacen la grosería de pedirte que firmes el boucher cuando empiezas tus alimentos. De las habitaciones puedo decir que son limpias, pero viejas y con goteras en sus llaves, todo un lio evitar el desperdicio de agua en la regadera. Yo recomiendo valorar dos veces el pagar caro por recibir poco. Mejor poner mas presupuesto para ir a un Hotel de Cadena con Standar de calidad superior

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the ********** website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Came for business, hotel is in an excellent location, breakfast is good and rooms are great. You can walk to restaurants and bars, all in all I cant complain. The driver picked me up on time which was great.

El hotel está muy descuidado, todo es viejo. Los aires acondicionados son viejos, hacen mucho ruido y no enfrían. Los accesorios del cuarto están dañados, el baño está descuidado, los ascensores son viejos y uno siente que las puertas no abren. La refrigeradora del cuarto tiene un tornillo como jaladera. En fin si viajan solos y quieren algo que no sea bonito utilicen este hotel, pero si viajan en familia o si gustan tener una bonita experiencia busque otro hotel. Lo único a su favor es la cercanía al aeropuerto. En resumen no recomendado.