Great hotel, very charming!!!
The staff is very friendly and helpful.
Amazing pool and spa
Käännä
Vieraskäyttäjä
Majoittunut 11. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 20.12.2024
L'impatto della location è da favola!!!. Viene descritta man mano che si procede alla SPA , sembra di tornare nel medioevo. La spa è da sogno, massimo relax e tranquillità, Il personale che la gestisce e gentilissimo e cosa più importante ti mettono subito a tuo agio descrivendo tutto il percorso. Grazie di ❤️ allo staff. A presto
Käännä
Francisco
Majoittunut 12. 2022
Muu
4.0/5
Erittäin hyvä
Lähetetty 22.1.2023
Good but could improve little aspects
It’s actually a palace, not a castle. We got a deluxe room and it was big and well decorated with 2 big bathrooms, one with a tub. Although it was very comfortable we noticed something weird about the toilet amenities: they are each one of a different brand and there’s no pattern. They would let a Ferragamo shampoo, a Hermès soap bar and moisturizer and a generic hand soap of low quality. Very odd. Water, coffee and tea should be offered in the room as well. Breakfast is good and the lady in charge very attentive and worked hard to provide everything we asked for but I think sometimes she could use a little help from someone in the kitchen as she was by herself and had to serve, wait on tables, clean them and reset them to other guests who kept coming and there was no one to help, which sometimes led guests waiting. The spa and swimming pool are very interesting, located on the underground of the palace and still with a beautiful view of the village below. The other common areas could be improved. The lobby is dark and not welcoming. There’s even a pool table that doesn’t make any sense in being there lol. I also give the suggestion that the main access gate have the intercom placed in a way to avoid the driver getting out of the car, in the cold and rain, to ask the receptionist to open it. Our stay was good but we left with the feeling that it was not a 5-star Relais & Chateaux property.
Käännä
Ricardo
Majoittunut 5. 2022
Muu
5.0/5
Ylivertainen
Lähetetty 12.6.2022
MELHOR SPA DA VIDA
Simplesmente inesquecível, voltaremos em breve…
Käännä
Verified traveler
Majoittunut 2. 2023
Muu
3.0/5
Lähetetty 22.3.2023
Average
My experience in the hotel was more disappointing than pleasant. The policy of the castle insists on charging extra bed (100 euro) and baby crib (50 euro), so for a 1 night stay a family of 2 adults and 2 children is due to pay around 700-750 euro, which is much too high for a low season accommodation. Rooms are spacious and beautiful, new bathrooms, however, the doors are old and lack isolation, my daughter could fall asleep due to noise from the corridor. The team is hardworking and nice, but not enough personnel for such a huge place. For instance, in the spa and pool area (which is outstanding) there were no one to assist us at times, same situation in the bar. Breakfast was average, not special. Cigar lounge was more like a closet. Thus, the castle itself is nice but still much work is required to make it excellent.
Käännä
dean
Majoittunut 5. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 26.6.2023
Don’t miss out on this Hotel
The views are amazing - the rooms a really cool the staff and super efficient and the hotel itself is like a step back in time - don’t miss this place it is truly amazing!
Käännä
Howard William
Majoittunut 7. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 23.8.2024
This is a truly magnificent venue. The period building, the highly individual rooms, superb spa, fabulous food and incredible wine selection make this a bucket list destination.
Käännä
Vieraskäyttäjä
Majoittunut 10. 2024
Pariskunnat
2.0/5
Lähetetty 18.11.2024
In albergo 5 stelle lusso deve avere un servizio adeguato al prezzo purtroppo non è stato così manca personale e servizi tipo bar ristorante - purtroppo anche i camerieri hanno confermato la nostra sensazione ma ovviamente non è colpa loro ma della direzione e inconcepibile che non ci sia nemmeno un bar attivo!
Käännä
Franziska
Majoittunut 7. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 19.8.2024
Wunderschönes Schloss, sehr freundliches Personal, einmalige Lage.
Käännä
Marcus
Majoittunut 6. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 11.7.2024
Such a joy and pleasure to stay here. The staff have been wonderful, and the hotel very welcoming. Looking forward to a future stay!
Käännä
Christian
Majoittunut 6. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 3.7.2024
The Castello is absolutely breathtaking. The staff is super friendly and helpful, the rooms, spa and pool are impeccable. Great dinner service, huge wine selection and very attentive to kids.
Käännä
Hazel_Kisa
Majoittunut 9. 2024
Pariskunnat
1.0/5
Lähetetty 13.10.2024
We needed to leave early and the staff was ruse and uncompassionate. Charged us for the night we did not stay and took our money in 14 advance. Horrible experience while a Hurricane was occurring in Florida. I will never stay at another Chateau and relax. Be aware these are independent properties that carrier the name
Käännä
Mona
Majoittunut 5. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 16.6.2024
Excellent service. Hotel is an old castle which made for a unique experience but some design quirks do not translate into modern conveniences. We had a patio and would’ve been thoughtful to have lounge furniture, it just had a bistro table and two chairs.
Käännä
Reid
Majoittunut 4. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 20.5.2024
An outstanding and unusual experience. Beautiful castle upon overlooking Piedmonte with excellent views and manicured gardens.