Beautiful 5 star hotel resort on beautiful grounds. As the was an off season visit with very few others staying here, upon check-in we were upgraded to a room with a huge separate living room, a large bed room with the bath having separately enclosed toilet and shower areas and a spacious dressing area; and out in the large balcony area was a hot tub. Service during our stay was outstanding and the included breakfast excellent. As the room was a way from the lobby, shuttle service to the room and back just required a call to the front desk and included shuttle service to the nearby entrance to the Huangguoshu Waterfall. The free park bus to other sites (we also visited the Tianxingqiao Scenic Area, which was IMO even better than the Huangguoshu Waterfall area) was an easy walk from the resorts front gate,which we were shuttled to. If we ever go back to this area, this is definitely the place we will stay.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for choosing our Huangguoshu Bolian Resorts & Spa hotel, your wonderful experience. We are delighted to hear that you enjoyed the upgraded room with its spacious living room, bedroom, well-appointed bathroom, and the relaxing hot tub on the balcony. It's also great to know that our service and breakfast met your expectations.We are glad the shuttle service was convenient for you and that you could easily access the Huangguoshu Waterfall and other scenic areas like the Tianxingqiao Scenic Area. We look forward to welcoming you back in the future and providing you with another memorable stay.Best regards, Huangguoshu Bolian Management Team
Majoituspaikan vastaus: 尊敬的賓客,非常感謝您選擇入住我們酒店並分享您的體驗。對於您在入住期間遇到的不愉快經歷,我們深表歉意。關於門貓眼被塞紙巾、夜茶點心碗有裂痕等問題,我們會立即徹查並加強清潔與維護工作,確保此類情況不再發生。酒店別墅位於園林之中,綠植茂密,房間的温泉私湯因設立在露台上,打開燈光可能會吸引部分蚊蟲,我們也會定期做整體消殺處理工作,但園區較大不能完全避免,在您需要時也可以隨時聯繫我們為您處理;關於 mini bar 飲品和酒杯的問題,我們的飲品均有定期檢查有效期與更換流程,您提及的賓得寶氣血橙汁飲料,瓶內沉澱為5%果汁成分,屬於正常現相;而酒杯方面,我們在查房時發現刻痕,按照流程與您溝通賠償事宜,在進一步核實後,我們決定承擔責任,這也是我們對客人負責的體現。我們一直致力於為客人提供高品質服務,此次給您帶來不佳體驗並非我們的初衷,我們會深刻反思並積極改進,期待未來有機會再次為您服務,讓您看到我們的進步與改變。