The location of the hotel is decent, but the real problem is the hotel itself. I booked a business double room because it was advertised as being larger, but I was placed in a featured room instead. When I asked why, the owner simply said the bed was bigger—but that’s not the room I had paid extra for!
On my first night, there was a power outage that lasted more than five hours, and the owner didn’t even bother to apologize or explain what was happening. He left the hotel without informing the guests, leaving everyone in the dark—literally and figuratively.
Trying to sleep was another nightmare. The hotel has zero soundproofing, so I could hear noise from the reception area on the second floor, as well as guests snoring and chatting all around me.
To make matters worse, I requested a late checkout since my flight was at midnight. The receptionist initially told me I could stay for free as long as I didn’t stay until the evening. However, at 12:30 PM on checkout day, a woman started aggressively knocking on my door, demanding money for the late checkout. When I asked how much, she charged me 20 CNY per hour, totaling 100 CNY for less than five hours—when the room itself only costs 200 CNY per night! I had no choice but to pay since I had a lot of luggage with me.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Greetings! Thank you very much for choosing to stay at our hotel, and we sincerely apologize for the inconveniences you experienced during your stay. We deeply value your feedback and regret the issues you encountered. Below are our clarifications regarding your concerns:Room Type: You booked a Business King Room, but due to low occupancy that day, we upgraded you free of charge to a Business Projection King Room. This room type offers more space and upgraded amenities, aiming to enhance your comfort. We understand your confusion about the change, and if the upgraded room did not meet your expectations, we are happy to discuss further adjustments.Power Outage: The outage was caused by a sudden malfunction in the building's main electrical system, affecting the entire property, and was beyond the hotel’s control. We immediately contacted the property management for repairs. However, due to staff being away for the ***** New Year holiday, only a trainee was available, which prolonged the restoration time. We sincerely apologize for the inconvenience and regret that our front desk’s limited English proficiency may have hindered clear communication with you as an international guest. We will prioritize language training for our team to improve future interactions.Late Checkout: Our checkout time (12:00 PM) is clearly stated on both the booking platform and at the front desk. While we strive to accommodate guests with late flights, our policies and associated fees were communicated in advance. We acknowledge the frustration this caused and will work to handle such requests more flexibly in the future, offering guests clearer options.Once again, we apologize for the inconveniences and appreciate your understanding. Your feedback is invaluable in helping us improve our services. Please feel free to contact us directly if you have further concerns or suggestions—we are committed to making your next stay exceptional.