Rui Lan Square Qingju(Guangzhou Zhengjia Square, Taikuhui)

Absolutely disappointed wit my stay. The hotel n room were completely different fr what was advertised on the website. The building is very old and clearly lacks proper maintenance. The environment was dirty, had an unpleasant smell, and the room was dusty, especially in the corners. The furniture was old and worn out, making the room feel neglected. The only positive experience was the staff. They were friendly, welcoming, and always polite. The location was also convenient, which is the only reason I didn't rate it even lower. Refer to uploaded photo (hotel exterior n lobby)

Very good location, easy to find, coffee for thee in the morning, sleepers from comfort, I’ll come again for sure

The location really good for shopping malls around. The entry easy to find, building a bit old but room is okay, facilities are good to use, furniture clean. Staffs were nice.

The entrance if the hotel is very difficult to find and the elevator shared with others takes long time to get out also the photo in the ads. Not correct which shoq in other buildings

Overall is good...

Requested a non-smoking room and the first room we got had a heavy smoke smell, couldn't stay in it. Requested another room and while they agreed to move us they said if we used anything in the room we would have to pay a cleaning fee. That's terrible customer service, a cleaning fee for a room we had to be moved from because of the smoke smell. Also, pool was out of service, something they could've alerted guests to when booking. This hotel is also one of those shared building hotels where the hotel only occupies a few floors. This makes it incredibly busy, especially the elevators so you have to wait a long time to get to/from your floor. Carpets in hallways are also in terrible state, needs a good cleaning or better yet, replacing Only good things were the free laundry service and the hotel staff who tried to help as much as possible. Recommend you spend a little more and stay elsewhere.

I recently stayed at the Serenity Hotel and it was a delightful experience! The rooms were pristine and well-appointed, offering stunning views. The staff went above and beyond to ensure a comfortable stay, with warm welcomes and prompt service. The hotel’s amenities, especially the spa and pool, provided the perfect relaxation after a busy day. Additionally, the on-site restaurant served delicious meals with local flavors. I highly recommend the Serenity Hotel for anyone looking for a charming getaway!

Very nice stay. The room was small but very comfortable. The view was amazing. It was very near two subway stations. A lot of shopping centres around. The only problem was the elevator was too busy. Other than that, everything was perfect.

Honestly, i was soso disappointed. I found it such a hard time to locate the hotel. Got out of my taxi, first day/night in guangzhou, came from the airport and spent quite some time to find the hotel, apparently they just have 2 levels in the entire building, kixed with alot of other stuffs. Not an actual hotel, more of an airbnb. Wait for the lift was super long. I regret booking this place. Would rather top up abit more for a actual hotel