Vieraskäyttäjä
16. marraskuuta 2022
I spent one night at this hotel as I always do, when I am in need of a kitchen facility. Big fan of the brand (or I was). Check in process... not the best. I would rate it ...3/10. Unfriendly staff, upgraded not offered and other small objections. in general, Not good / not a good start. Due to a family emergency, I had to leave the room 3h after checking in. I was charged for the night (completely understandable) and left in a rush. While I was driving, I had a second to think about my belongings and realized that I forgot 3 specific items. My blender, a Sony speaker and a therapeutic shampoo. I called the front desk inmediateley and they assured me that the HK department would collect the forgotten items and leave them at the front desk for me to pick up them up the next morning. I called the next morning and no one knew anything about this. Room was already been cleaned and nothing was returned.... OK we have a problem here... Called again the next day and finally got to talk to the FO Manager. He got very deffensive and protective with his staff (I get it) but the fun part is that I NEVER accused anyone to still from me or use the word ROBBED. I just let them know that there was a potential miscomunication between departments and that my stuff could be somewhere else. He guaranteed that he would talk to his GM and get back to me in 2 days. It has been a week since then and I am sorry but I am over it, and at this point I'm PISSED. Not because I had to spend unbudgeted $200 in a new blender, new speaker and new shampoo, I am pissed because of the lack of communication , profesionalism and lack of ownership during the whole week. Seems like I was the only one trying to get to the bottom of it. TERRIBLE CUSTOMER SERVICE!!!
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