Residence Inn Greensboro Airport

Felt like a cheap motel The pull out couch in the living room was the worst and cheapest excuse for a bed. A cot would’ve been more comfortable. Upon arrival there were crumbs on the floor of the entry to the room. We killed about 5 beetle/stinkbugs. At check in, we were not told that housekeeping wouldn’t come everyday hence we had no clean towels or even enough for our family. The front desk said we would have to come down to reception to get more towels.

TERRIBLE EXPERIENCE The hotel was poorly maintained. The wall paper in the room was peeling off, there was Lady Bugs crawling around the bathroom. Couch had MASSIVE stains on it. Then, of our own fault, we left an item. Thankfully, the hotel called and left a voicemail letting me know that we had forgotten said item. When I called back to see when I could pick it up, I was picked up and hung up on 3 times and on the 4th try, I got an answer saying stop calling and hung up. I called again same person said, please hold. I was on hold for 45 minutes. I hung up and my wife called 10 minutes later and they picked up immediately and let us know when we could get the item. But the customer service was TERRIBLE!

Residence Inn Airport It’s a Residence Inn, and it’s generally what you would expect. Breakfast bar was very nice. Room comfortable. The only issue we had was that we requested extra pillows for our kids to use on sleeper sofa, and they brought us visibly stained and dirty pillows without pillowcases or encasements. We asked the person delivering them about cases, and he said “this is all we have”. Front desk eventually made it right, after about 10-15 minutes. Just shouldn’t have been delivered to us that way. Common sense.

Grateful for a place to stay Glad they are planning on remodeling, really needs it. Bathroom is moldly and dishwasher fell out of the wall. Toilet seemed updated but tub drain was slow. Mostly clean room though except for old stains on doors and walls. They had dishes in the unit, a full refrigerator and cooktop. The microwave door was falling off but it worked. Good potential, would stay again if they complete renovations. This used to be a really nice hotel 10 years ago. It is located in quieter part of town and is near many good restaurants. Glad we were able to check in on Christmas day though, really appreciated having a plce to stay while visiting relatives. Thanks to hotel staff who are really nice and came to work on a major holiday!

Clean.

I would’ve like for our rooms to be clean daily but other than that it was great. The breakfast was really good as well.