Hampton Inn Greenfield

Honestly, choose another Hampton elsewhere....everything was at bare minimum at this hotel. No bathmats, 2 towels, extremely small pillows (cheapest I've experienced at Hamptons) bed sheets did not fit bed and top sheet small (especially when sharing a king bed) , cleanliness was NOT good in bathroom and the carpet felt tacky...our a/c was actually freezing and set at 66degrees when we entered our room!!! why?..... even the complimentary Lorna Dune cookie package was 1/2 size normal at Hamptons ! plus the front desk was out of pretty much all other choices for diamond members. Breakfast was minimal. Staff was not overly friendly but I blame that on the entire obvious situation at this location. Highway ramp east was closed so we had to go 16 miles out of our way west to go east again!!! There is also only 1 - 2024 review showing up here on TripAdvisor so wonder about that as well....our next trip will be skipping Indianapolis if at all possible when going west.

Nasty front desk with zero customer service. I have stayed at this hotel for over a decade for the same weekend. Just like ive done in the past, I reserved a room 365 days prior. They failed to clear inventory. I was booked as a temporary reservation for $1000 dollars a night. They were unwilling to cancel or rebook my reservation even though I was trying to cancel more than a week prior. I will be sleeping in my car because of Hiltons Greenfields mistake. And I bet the people at the front desk will kinda chuckle and laugh at that. I have to remind myself that the people behind the desk are actually above avg intelligence for IN. Sad to see and hear but that's 2024. No child left behind. Public education ftw. I would have written a one sentence review but there was a 200 character min for submission.

IIt seems that for whatever reason that COVID protocols are still in place as far as cleaning rooms. We only found out after asking for more towels when the staff member told us we had to request cleaning of the room. I finally saw the notice of the cleaning schedule when a small piece of paper the size of room key fell out of the room key folder, the notice was very written in extremely small type and was very hard to read. The staff was very friendly especially those who cleaned the rooms. The bed was comfortable but the bed cover was somewhat frayed and worn. The shades were great, one to use when natural light was wanted and a room darkening shade that really did the job.

Outstanding experience for two night stay, visiting with family. Our third stay in two years. Customer service always excellent. Great price and location. Rooms clean and comfortable. We had a nice pool time with our nephews and awesome quality time with family in the remodeled visiting/breakfast area. Will definitely stay again. Special thank you to Jessica and other staff involved with helping me get back my iPhone cord that I had left behind. All very much appreciated!!

Great stay. Quiet and convenient stop off the highway. Comes with a free warm breakfast, and the coffee is smooth and not bitter. There’s a chipotle, Panera and chick fil a very close to the hotel. Room was clean and quiet, shower has great water pressure. The front desk staff were friendly and knowledgeable. They thanked us for staying which made us feel welcome. Would recommend to any travelers passing through the area.

We recently stayed here for one night during a two-week-long road trip from our home in southeastern PA out to visit Utah’s national parks. As Hilton Honors Diamond members, we are very familiar with Hamptons and have come to rely upon the amenities and features of the brand. This particular hotel met our expectations and served our needs well. Our room was very clean and comfortable; it seemed to be newly refurbished. Our bed linens were nice, and our bathroom was well stocked with towels and toiletries (pump bottles mounted on the walls). (We do miss having a towel bar at the sink to hang up our hand towels—a common oversight at Hamptons—and there were no hooks for the bath towels, either.) The complimentary breakfast offered the usual options and met our expectations as well. We stayed at this hotel in 2021 as well and will not hesitate to stay here again in future travels.

I traveled to see a former girlfriend and visited a hotel outside Indianapolis. Unfortunately, the area was unknown, and I needed to know the transportation matrix. Despite this, I had a courteous staff, and they performed honorably, despite being understaffed.

This stay was comfortable, the rooms clean & the breakfast fare, ample & varied enough for anyone. We'll definitely stop here again the next time we head East. We have discovered that Hilton properties such as this one, don't disappoint. And the Honors Program, worth joining.

Upon arrival we went to check into our room only to find the police arresting the people in the room next to ours for snmoking *********. This is supposed to be a non smoking hotel and our room reeked from odor from next door. When I went down to request another room I was told we would need to bring all our belongings down and check out of that room first. We eventually got settled in to another room on another floor, only to be woken up by their fire alarm going off at 1:30 in the morning. I tried calling the desk to find out what was going on, but there was no answer the first time I called. I called back around 15 minutes later and a human picked up who said the fire department was there and we needed to evacuate the hotel. We brought some of our belongings down to our car with us where we waited for aourn 45 minutes in sub freezeing temperatures before we were informed that they would be closing the hotel and that we would need to find somewhere else to stay. We could go back inside to get the rest of our belongings. All we got was the promise of a refund, and no apology of any kind for our inconvenience