Delta Hotels Green Bay

The front desk person was missing, and there weren't any bells to ring for service. we were waiting for over 10 minutes before a housekeeping staff came by and helped us. The check-in process was a pain, I'd pre-paid the 2 rooms online with trips.com, and the receptionist kept insisting that rooms were not paid and my credit card was declined. I had to pull up my emails with paid receipt and booking confirmation. The hotel still insisted that I call trips.com to allocate the funds to the hotel. I'd used trips.com booking the past 2 years traveling to Asia and never had any experience like this. It was an annoying and weird check-in process with Delta Hotel.