The Kensington

Not good. First room offered smelt terribly of cigarettes so asked to move. Next room no light in bathroom and no heating. Given an electric heater that blew the lights tv and kettle. Won’t be coming back here anytime soon. Staff were nice to you till you turned round and then spoke about you between themselves. Signs about food times were inaccurate and if you asked to eat according to the signs staff very abruptly said too late my shift ends soon and I’m not staying. Rubbish and the 4 star with awards they tell you must have been written by themselves.

7 of us checked in to this hovel. First impressions were it's old and tatty, then I went into my room and what a shock. The smell of bleach immediately made me aware things were not going to be good. The shower hose had such thick black mould it was disgusting. The staff very quickly removed it to clean it. The "bathroom was a toilet and small shower crammed into a tiny space, the hand basin which was tiny was in the bedroom. The shelf was so close to the basin that brushing your teeth was an acrobatic feat. Then, the worst thing was when I closed the bathroom door, a previous guest had smeared faeces on the wall and dropped some on the floor. Are the cleaners blind? As I mentioned there was 7 of us, and one of the guys got bites all over his body from bedbugs. We moved out with still 4 or 5 nights remaining on our booking. The manager didn't even ask why we were handing in our keys but proceeded to say "see you later", no dear, you won't.

This hotel does not deserve a star rating, & I believe that it doesn't have one. Broken & damaged furniture & cast-offs. Threadbare carpets, & showers that do not work properly. The bed was clean & in good order, & everything else was a disaster waiting to happen. The food service & cleanliness were a one minus. There is nothing more that I can say about this dive.

Omg don't stay here it's run by children n a horrid cook who don't care..waited 45 to 50 mins for a meal n complained to get a load of nonsense.. we gave up n went to bed....bedrooms are disgusting and filthy..we were froze we cud not even shower..asked girl at reception to put our radiators on but completely ignored us and did not put them on..its like a playground there laffin n joking n running in n out kitchen like school kids..waited 15 mins for a drink up bar as all acting silly in kitchen....woke up next morning to go out and glasses and mess still outside on tables never been cleaned up...flies all in lights n bugs...omg horrid n dirty place and a cold hole....heard plenty of moaning why we were there about teapots dirty n no good....stay away from here.....all staff did not look clean either.dirty clothes and shoes..vile place..but just down road a beautiful place run by adults is furzdown hotel omg it is beautiful and the food....

Tv in bedroom didn't work , we were having a game of cards in the bar area and was told to take our drinks to our room at 10pm as all the lights in the bar were being turned off , so basically had to go to bed , certain female staff need training on how to welcome guests as we are there wages , staff have a group chat going , so after I complained their attitude towards us changed and were made to wait longer for their services , absolutely disgusting and won't be returning , we ended up going to a bar in another hotel who were wonderful and one evening , half their bar had guests from the Kensington , I think that says it all, we were warned from another couple there that after our first night to expect things to get worse and oh how right they were , the amount of people complaining was the worst I've ever seen , couldn't wait to check out

The whole experience was unsettling. We was there for two days and that was more than enough. I really don’t know where to begin. The room was dirty there was dust everywhere in the radiators where full of dust and bits of food. Cobwebs everywhere. The top of wardrobes and windowsills were full with dust but on the windows it was also grime too. There were rubbish under the bed from previous guests. The kettle was full of limescale and the cups and spoons were dirty. The bathroom was absolutely disgusting we only used it to go to toilet and wash our hands. The shower curtain was dripping in mould and dirt. The black slime and grime covered every corner and crevice. I actually used a cotton bud to remove some from the sink to see if it was dirt or stains but it was dirt a big chunk of it came off on the cotton bud. The toilet itself wasn’t clean I had to clean it myself with antibacterial wipes. The breakfast was ok it was cooked well but cheap ingredients. The service is slow and the waiting staff could do with customer service training especially the girls. The dining room table was dirty and sticky both morning with stains from a long time ago on them. They are glass topped do I can’t understand how glass cannot be cleaned properly. There was four people in the dining room tramps/homeless /drug users who where in the dining room obviously staying at the hotel. Swearing and scratching Both days we had do not disturb signs on our door. We always put it in as soon as we enter the room on the first day as we went away to relax and not be bothered but on the first morning while we was getting changed to go out the cleaners let themself in without knocking and quickly left then 10 minutes later did the same. On the second day after breakfast we went bk to bed for an hour and again they did the same. This is totally unacceptable in my opinion as the do not disturb sign is on the door. At 10am you really don’t expect someone to just come in. It’s really rude and without even knocking first. Never would I come back to this hotel. If relaxed and clean is what you’re looking for this is not the place to come. I’ve been to cheaper hotels and they have been much cleaner. Staff training is definitely needed