Vieraskäyttäjä
13. syyskuuta 2024
Tv in bedroom didn't work , we were having a game of cards in the bar area and was told to take our drinks to our room at 10pm as all the lights in the bar were being turned off , so basically had to go to bed , certain female staff need training on how to welcome guests as we are there wages , staff have a group chat going , so after I complained their attitude towards us changed and were made to wait longer for their services , absolutely disgusting and won't be returning , we ended up going to a bar in another hotel who were wonderful and one evening , half their bar had guests from the Kensington , I think that says it all, we were warned from another couple there that after our first night to expect things to get worse and oh how right they were , the amount of people complaining was the worst I've ever seen , couldn't wait to check out
Käännä