Premier Inn Great Yarmouth (Seafront)

Unfortunately not the best premier inn Stay i have had. Very disappointed. The room was so warm we were unable to sleep despite using the air con in the room, which was very loud also contributing to getting no sleep. We booked breakfast which we did not end up having firstly due to the lack of sleep we got. Secondly due to the unwelcoming feeling we got when we entered to purchase a drink the evening before. It took 20 mins to be served at the bar which wasn't overly busy and wasn't served in a welcoming manor. When we returned after an evening for a few hours. Our empty drinks were still on the table we sat at. We again waited at the bar a considerable amount of time, it wasn't busy at this point. Again greeted with an unwelcoming member of staff. I generally always stay in premier inn and have breakfast as I find the service and good rest I get really consistent. Unfortunately this time I was very disapointed and feel I had wasted my money.

Despite telling reception to clean the room this was not done. Found the room in the same condition when left in the morning. No towels. No coffee despite my company paying excess of £ 100 per night. Parking not clearly marked which car park. Also breakfast burnt toast coming out machines. Really bad service.

I'm no food person alright. But it TOOK 21 minutes to be severd I literally time it but then they come over and say sorry the place is full . I said. I all respect you for saying that but I all ready had my food arrived and the place had like 20 free tables

We haven't had a holiday for years, we picked Premier inn as we had had previous experience of the brand. The hotel was clean and the staff were friendly and helpful. We had a small issue with a hairdryer, they even got one from the lowestoft hotel to assist us. The restaurant was nice and two staff that we would like to mention are Hazel and Jason the chef as they were very friendly and helpful, Jason's poached eggs are to die for.

Awful experience- the hotel has nose dived in the last 12 months. Family spent an amazing time there in 2023/24 but the recent trip was awful - rooms not cleaned unless requested and an outbreak of nova virus at the hotel the previous week resulted in our party being very ill and not able to enjoy the holiday - why weren’t people told if this outbreak and why weren’t rooms cleaned thoroughly and daily ?? Breakfast was a buffet and either cold or empty - previous years we had table service - just dreadful - don’t waste your time or money

The whole experience was very good the bed was so comfy and the room was spotless and the staff were brilliant in answering any questions I had also there was locks on the lifts and the stairs which gave us the impression it was very secure which gave us peace of mind and we can not wait to stay again.