Grand Isle Resort & Residences

A very warm and welcoming resort and extremely family friendly. The staff go out of their way to make you feel welcome. We had an incredibly memorable stay in a beautiful villa.

La spiaggia e il mare sono bellissimi (anche se la spiaggia è stata pulita una volta in 6 giorni..) ma, non sono abbastanza per compensare: - cattivo servizio -uno staff poco preparato e totalmente disinteressato alle necessità degli ospiti - esperienza f&b da dimenticare (prezzi altissimi in rapporto alla qualità e alla proposta culinaria)

The villa was amazing, very comfortable and well equipped The golf cart is very convenient we will stay in Grand Isle again

The resort is very nice and the staff are wonderful! On a girls trip and we all felt very safe. Loved being on the water with beautiful sands and water. The all adult pool was amazing! Our villa (1314) was nice, but could use some updating, We overlooked the water but the outside furniture was not nice and there was no table to sit and enjoy breakfast. So, disappointed about that. Toaster did not work. While the kitchen was stocked nicely, it could have used salt and pepper in the shakers, dishrags/ scrubber for washing dishes. We had a incident with housekeeping so please use the safe (which we did not realize was in the closet) for your valuables/ money. Other than that we enjoyed the resort. 23 degrees North and Palaya Restaurants on site were AMAZING! Delicious food! HIghly recommend!

This company is promising and pricing for Luxury, except that’s not what we got. There was no wi-fi, and we were told it was “in and out” but the owners (there are owners and those of us that use it as a hotel) did not seem affected. They have beach chairs out, but if someone leaves and their dirty beach towel is left behind, no one is keeping up and there never seemed to be an available chair. None of the rooms have beach access - there is a cliff There were no scheduled activities, music - nothing. I think for what they charge it did not live up to comparable resorts. There was an adult pool but we were told it was closed. I don’t mind paying a higher price if calls for it, this resort did not live up to the steep price.

I want a refund. We went to Exuma to celebrate my wife’s 45th birthday and had the worst overall experience. This is likely the poorest managed property we’ve ever been. On our first day we learned that Wednesday night had live music and Junkanoo at the yacht club (which is 30+ min away and a $50 cab fare each direction). On Tuesday night I asked the concierge to make us a reservation there for the treasured birthday dinner. They told me I didn’t need one. The next morning, after I confirmed this long dinner trip with the taxi I asked the front desk again to make a reservation and they refused saying “you don’t need one”. As it turns out, the concierge and front desk were just too lazy to pick up the phone and make the reservation. When we got to the restaurant they did not have a table for us and turned us away as it was slam packed. Apparently, everybody on the island knows you need a reservation to go to the Yacht Club on Wednesday. $100 in taxi fare and 90 min later we were back at the resort to eat their crappy food. Our taxi driver called the hotel to scold them for not making the reservation and when we got back they didn’t even apologize! Most of the staff either hate their job or don’t want to work. Other than the lazy people in the office who didn’t make our birthday dinner reservation, and the bellman on check-in, we didn’t see a smile from a single employee the entire week. Some further examples of the incompetence/laziness: 1. One afternoon I ordered a Pina Colada at the beach bar and was told that it couldn’t be made because “we are out of pineapple”. How is this possible at a beach resort? I then went to the restaurant and ordered the same thing, they had pineapple. Apparently the beach bar staff were just too lazy to go get more pineapple. 2. At dinner one night I asked to try the local beer “Kalik” and was told no because “we are out of Kalik”. Shouldn’t somebody be running to the store for a restock? Maybe the other restaurant or beach bar had Kalik? What resort in the Bahamas would run out of the local beer? It’s just unimaginable. 3. Our last morning was a Friday. I was ordering breakfast at the bar and a nice group of people came up to order several glasses of Prosecco or Champagne and was told “No because we are out of both”. What a joke. In all three instances not only did the staff not have what was asked for, the nasty face, no energy frown made me think these employees took pleasure in saying “no”. This may have been the poorest managed property I’ve ever experienced. The food was horrible. Every bite was overcooked and barely edible. The fish was NOT fresh tasted fishy which is weird for an island destination. The fried food all tasted like it was cooked in old fish oil and gave us diarrhea. The pizza was disgusting and made from cheap frozen premade crusts (7/11 sells better pizza). The deep tissue massage was the worst rip off of a “spa” you could imagine for over $350. Beware!