Hilton Garden Inn Grapevine at Silverlake Crossings

It was a good stay, close to the airport. Room was spotless and had all the necessities.Shuttle service was timely and efficient.

I was in town for a family reunion. I noticed the latch on the door did not lock properly. A service person attempted to fix it, but no success. He suggested changing rooms. The only room that was available at the time was a handicapped room, where the bed was too low (for my arthritis) and the latch on the door did not lock properly either. To my disappointment, I ended up going back to the first room, since the hotel was totally booked for that day. Also, the shower door was difficult to slide open, and the handle facing the walk-in shower was a little loose. If pull hard on the handle, I was concerned it would break off. I had to pull it very gently. I do not drive nor have a car where I can just go and find another nearby hotel. I regret not staying at the Hampton Inn minutes away (my original choice). They did apologize though and gave me points for my inconvenience, but I will think twice before staying there again until that matter is properly fixed - safety first, all day, every day! Future guests - please check in early for the best hotel room selection.

Very clean, attentive staff, nicely appointed rooms with conveniences.