Vieraskäyttäjä
1. maaliskuuta 2024
My wife and I vacationed along lake superior and heard Grand Marais was a quaint harbor town. I booked in early February for a one night stay in June. You are required to pay up front with no cancelation. We were told it was self check-in and I would receive details just prior to arriving on specifics. We were informed the room (#21) was on the second floor with the door facing the town. They did warn of limited parking. When we arrived the evening of our stay, besides the room information I previously stated, I was told the key would be in the door and to keep the key with me till we left as the door is self locking. The exterior of the building was needing some serious renovation and when we parked in the rear there was plywood sheeting blocking entry into a hallway where you could see a room in the process of renovation. I found a dimly lit concrete block hallway with steps up to the second level. About two thirds of the lights were out. I walked out onto a walkway that faced the bay looking for room numbers. I found doors going from 15 to 17. I then went down perpendicular hallway besides the steps and turned right where I found another walkway with rooms #18 to #20....but no #21. (There are no signs directing you to specific rooms) Frustrated, and only having a phone number to contact, I called only to get a leave a message greeting. By this time my wife was ready to leave; but I reminded her we had to pay upfront, and it was non-refundable. I went back up to try and see if there was another hallway. There was someone sitting outside room 15 and told her I was trying to find room 21. While talking with her I noticed adjacent to room 15 a white door up a couple steps that had room #21 and a key in the door. All the other doors were painted a faded red color and were sequentially numbered. I unlocked the door and then went to tell my wife that I found the room and to get the luggage. I must have manually turned the inside door lock, as I later assumed the door was not self locking (can't be locked from outside with the key if unlocked inside). I was wrong, it is if the inside knob is left in the locked position. On a positive note the room has a nice view of the harbor; but no balcony. Upon opening a vanity drawer to look for towel, as there no towel out or even a towel bar, the top left drawer immediately came off its right slide. I took a picture and sent a text to the phone number I had. I informed them I had found the room and suggested they advised future guests that room 21 is adjacent to room 15, and that the one drawer had come off the slide upon opening the drawer. Now one would expect a apologetic response for the inconvenience; but instead what I received was a text saying " he'd been there earlier and the drawer was fine and no one else had been in the room till I got there". Not sure how one could even suggest that since the key is in the door? The fixtures, tile work, flooring were obviously new and upgraded, all
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