Hilton Garden Inn Grand Forks-Und

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I travel for a living and this was one of the worst experiences I’ve ever had with hotel staff. We were traveling from Western Montana when our brand new truck broke down outside of Dickinson. I called the hotel to inform them that it would probably take us until 3 AM to get there. They confirmed that I would have no issues checking in at that time and recommended that I check in through the app. While broken down, we checked into the app and picked a hotel room. We got to Grand Forks at 3:20 AM and when we got to the front desk to get our room keys Aziz the front desk employee informed me that he had no reservation for us and then tried to play it off like there was nothing he could do about it . After arguing for half an hour he finally confirm that he canceled our reservation and recorded it as a no-show because we were later than 3 AM… We had another negative experience later in our stay when we became trapped on the other side of the sky tunnel that is attached to the hotel. The employee simply stated there was nothing they could do for us and recommended a cab service. Also they don’t clean the rooms every day we stayed for five days and our room was cleaned once because we asked

Convenient to activities.

This was the Hilton garden I expected BUT I should have known that no matter where the Hilton is, you are sure to pay! The hotel was nice, extremely close to UND, clean, right off of the highway. The room was spacious, exactly what I would have expected under the Hilton name. he outside could have used a bit of work, but i can't forget its also in Grand Forks! I was not happy that I had to pay 13 bucks for the "continental" breakfast but its the Hilton, it always costs. Would have been a great place for my family and I if we were vacationing there. So I do recommend it. However, there are newer places right down the street.

This was a very nice clean hotel with a nice room. Front end staff when we checked in was having to take call after while checking us in as we could hear three different people in the room behind her laughing and talking loudly. Why would the floor manager allow front end staff to have to handle that all on their own while also checking people in? Food service for dinner was expensive with small portions and very very slow service. It was tasty. Breakfast was small for a Hilton and very over priced. We will not stay at this hotel again and it was a good reminder of why we are staying less and less at Hilton hotels.

Nice, clean hotel. Pleasant staff. No treadmill in fitness room, which is odd. The 3 egg omelette in the restaurant was so lame. It was the smallest omelette I have ever had with very little fillings. I would give the restaurant a 3/5. The prices for breakfast are too high for what you get. The potatoes are deep fired and gross. Will stay again because the rooms are good, but the restaurant lacks.