Casa Florida Hotel & Spa

I recently visited this hotel for a day package, and my experience was not good. The swimming pools were a highlight, with separate areas for adults and children, which was a nice touch. The food was also good. However, the overall atmosphere left much to be desired. One of the biggest disappointments was the lack of activities. The game room was poorly equipped and very limited. To make things worse, when I asked the receptionist for the key to access the games, she acted as though we were disturbing her, which was very unwelcoming. With little to do other than swimming, we ended up leaving earlier than planned. While this place might work if you're just looking for a pool day, don't expect engaging activities or warm hospitality. It needs to be improved.

Hôtel super bien équipé personnel aux petits soins pour vous super gentil et accueillant, petit déjeuner très copieux comme les repas proposés l'établissement ce situe pas très loin des plages et de la ville nous avons pris un appartement complet avec 3 belles chambres grand salon grande salle de bain avec douche italienne et 2 toilettes dont une séparée sans oublier la grande terrasse , je recommande très vivement cet établissement

As a regular customer I'm puzzled and sorry to update my review of this establishment in the negative. The place has many weak spots, but all in all is decent accommodation for (completely) unpretentious holiday makers with a nice disposition and some patience. I always referred to the manager Clement for my bookings and payments, but he suddenly stopped replying to my messages without giving me the opportunity to review the bill before paying for the very last bit of our staying (their bills have a very different format from what I'm used to). I handled the payment myself, shortly before leaving, only to be accused of skipping the bill (with my wife and our 4 year old with me, who would do that?) To this day the manager has not replied to several attempts to clarify or even to a friendly greeting message from our son. Their slogan is “come as a customer leave as a friend,” I'm not sure that is how they really feel, and I'm sure that is not how you deal with customers or friends.