Apartamentos Koala Garden THe Home Collection

Everyone was so nice thank u so so much for a lovely fun holiday your all so nice and all happy to involve yourself with the kids and there games they all had a perfect first family holiday and we will definitely come again as for the adults drinking we loved it and late night pool jumping was so much fun

La animación es espectacular, nos lo pasamos súper bien. Lo único que tienen que mejor mucho es la comida… deja bastante que desear. El desayuno es bastante pobre y suelen repetir bastante del almuerzo en la cena. La zona de ducha necesita reparación porque se está cayendo la pintura. De resto, todo muy bien.

Room is lovely, very spacious, plenty of storage. Bath with a separate shower. We are on the ground floor of zone 3, each zone has its own pool. We had our own outside space, with patio furniture & sun loungers. Cannot fault the staff. If you’re polite & respectful, they will reciprocate. The drinks are free flowing, it ie local brands, but they aren’t shy with portions. The food for me was a little disappointing, although trying the Italian this evening, of which everyone says is better than the main restaurant. The Italian is still a buffet, but just better apparently. The entertainment is mainly geared up for children, but there are a few things to do for adults. The guys are great though. It’s about a 40-60 minute walk into Playa del Ingles.

A este hotel le sobran estrellas, la recepcion es penosa y los apartamentos dejan mucho que desear, viejos, falta de mantwnimiento y poco equipados. No hay secador de pelo plancha. Muy, muy, basico. La comida normal, ni muy buena ni lo contrario No lo recomiendo

I have just returned from the most amazing week with my family at the Koala Gardens. The hotel is one of the cleanest I have stayed in. The food is delicious with something for everyone. The animation team are all fabulous and go above and beyond to make sure all guests are enjoying themselves. The bar and restaurant staff are so friendly and welcoming. There is nothing I could fault about my stay and I would definitely return in the future. I have already recommended this hotel to family and friends.

Had a fabulous time. Apartment (solo traveller) 274..had requested rooms beside sister and husband, a bit concerned that there's was a 300 room number but assured was literally across a path and could see each other...all good! This was explained perfectly by the man on reception who could not have been more helpful, In fact any time we went to reception (once having left my card in room and the other to borrow scissors) the reception staff could not have been more helpful, smiling attentive and professional. Food at main restuarant - perfect, LOTS of options (no idea what people complaining about....what meals do they eat when they are at home/elsewhere, there was always at least FOUR different options at lunch and dinner. (Also a microwave if for some reason you thought wasnt hot enough!) Selection at all meal times was fabulous, Plenty inside and outside seating. Joeys was good too, made a change of location and again it was stated it was Italian, so LOT of Italian offerings, all freshly cooked. (Again what are people expecting??) My room was cleaned every day, free safe, kettle tea coffee replenished, spotless. Bar staff in evening at pool bar/sports bar always smiling, snacks at poolside - ie nachos/peanuts and dishes of sweets for kids...a lot of nice touches. Entertainment team always about and amazing with kids (we didnt travel with any!) Location a bit out of way but would have to say it tells you that so no idea why people are surprised, there is a shuttle bus, a local bus stop and taxi (cheap) if you want to go to busier spots. I loved it, from the smiles from each staff member, whether cleaner, reception, bar staff etc to the layout of apartments and food etc....dont be put off by negative reviews, our experience was fabulous and we would return, although this was March and wasnt as busy as i would imagine high season would be...