Apartamentos Koala Garden THe Home Collection

Well, I had a great holiday. Clean rooms, plenty of pools and loungers to sit on good food, u could get a snack bar or lunch restaurants. Restaurants called joey it is free used once. Drink plenty of different kinds the front deck was always helpful

I have just returned from the most amazing week with my family at the Koala Gardens. The hotel is one of the cleanest I have stayed in. The food is delicious with something for everyone. The animation team are all fabulous and go above and beyond to make sure all guests are enjoying themselves. The bar and restaurant staff are so friendly and welcoming. There is nothing I could fault about my stay and I would definitely return in the future. I have already recommended this hotel to family and friends.

We enjoyed our stay but it was quite a walk to reception and entertainment was not included.

Great family friendly resort. Layout of the premises is excellent, and it is very clean and perfectly maintained. Staff are very helpful and friendly, the kids entertainment especially are always on site and around from morning til night.

Well, where to start reception staff that do not understand the words Ground/Low Floor. In fact, what I have seen in the first 30 minutes of being here is that the male reception staff member on duty lacks even basic skills to do his job . He was sending guests to unserviced/dirty rooms. Rooms that are the wrong type, i.e., not ground floor. We booked a low floor room but the staff member does not understand basic English and if I were his manager I would be arranging for him to be sacked. Maybe a trip to specsavers so he could get his eye tested would him someone with a walking stick surely has a mobility issue. Having over 40 years of industry experience, I have found that this hotel will be facing seriously damming reviews, and it is not a 4-star hotel. Maybe 1 star at the most. To the general manager, please try a different find me while I am staying. Maybe a fresh pair of eyes will highlight the incompetence for your staff. Having to ask for 3 room moves in 30 minutes is grossly incompetent on behalf of the reservation and reception staff, and both managers should be sacked along with the male reception staff member on duty at 1600 13 March 2025. On the second morning we woke up to.the room flooded due to an air conditioning fault and again in the evening the room was.flooded again and housekeeping and maintenence attended the room and sorted.the fault our and according to the maintenence team member we were the 3rd.room he had sorted.out that shift. The Joey Restaurant IS NOT La Carte but a smaller buffet restaurant with tablecloths! Food is of a buffet and on a buffet style.service. The food is varied and well prepared.in the main restaurant and has a good choice, however, the allergy labelling seems to be hit and miss depending on the chefs The buffet restaurant, housekeeping, maintenance, entertainment, and groundss team are the only ones worth employing. Has for the Management Team, I would suggest that they all look for new employment and NOT in the hospitality industry! To pun a phase, they could not organise a booze up in a brewery between them, and the Livvo Head Office need to investigate the hotel operation and make changes ASAP!

We have just returned from a weeks stay at Koala for my husbands birthday. The reception staff greeted us very warmly on arrival and were always helpful, easy to get a taxi just asked and taxi arrived within 2 minutes. Nice surprise bottle of Fizz in the room for his birthday The rooms are spacious and clean, house keeping didn't clean every day as expected and sometimes it was a very quick 5 minute visit. The safe in the room is free so that is a plus. The towels for the pool are also free. There are 2 restaurants, Joey's being the better one, but same menu every night. The main restaurant is a bit like a canteen, can be noisy, better to sit on the outside tables, breakfast is varied and freshly cooked eggs, omelette etc, dinner very disappointing, bland, cold food. The bars are disappointing, sports bar dull and dismal, served by the same person as the pool bar, pool bar the seating was very uncomfortable, in the evening had to sit on sunbeds. lots of different pools so we found one near our room that was quiet, plenty of sunbeds but not enough umbrellas lots of cats near our room so often a smell of cat urine. on the whole an ok stay and you get what you pay for