Vieraskäyttäjä
13. toukokuuta 2025
We had a lovely stay at Rixos Sungate – beautiful facilities, great food, and an enjoyable atmosphere overall. However, our experience after check-out left us disappointed. After reaching the airport, we realized we had forgotten two pairs of sneakers in the room – my child’s and mine, placed right next to each other. We immediately called the hotel, and they told us only one pair (mine) was found. Unfortunately, my child’s favorite sneakers were never returned, and we are convinced both pairs were left together. This raises serious concerns about the cleaning staff. The only possible explanation is that someone decided to keep the missing shoes. It's heartbreaking, especially for my child who is still upset about losing them. I’m still trying to figure out a way to get my own shoes back, but the hotel offered no solution or support. While we take responsibility for forgetting them, it’s upsetting to feel that guests' belongings might not be safe once they leave the room. This hotel has so much potential, but they should review their housekeeping team and show more care for guests even after check-out.
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