La Chartreuse du Val Saint Esprit

Très bel endroit mais quelques critiques importantes. Le Petit déjeuner n’était pas mal mais sans plus (pas d’œufs sauf durs par moments, par exemple), les Chambres sont grandes mais nous avons été incommodés par des moustiques, la cuisine de la brasserie est correcte sans plus. Un bon séjour mais, vu la beauté du lieu, nous aurions aimé un peu plus.

I really wish I could give this 5 stars, however a member of staff made a mistake by giving us the wrong information before we placed our booking. My boyfriend is in a wheelchair, we travel a lot and stay in various hotels but we have a robust process that has never failed us in the past - we will always call a hotel to specify our accessibility needs and discuss which room tier / type they have available before we book online. Then on the booking form, we will always specify please ensure it's a wheelchair accessible room with a wheelchair accessible bathroom. In this case, I called the hotel twice several days ahead of booking and was told by the lady on the phone that a traditional room and luxury room were the two rooms that were wheelchair friendly and she would be able to allocate us on the ground floor. It was our last night of our lovely two weeks holiday travelling across France and we wanted to make it extra special so we opted to book for the Luxury room (3rd best one out of 4 tiers). On arrival, we were happy to see the beautiful hotel grounds after 4 hours in the car and we were very much looking forward to getting on with our evening to make the most of our time there. The luxury room 23 we were given was gorgeous, so opulent and beautifully decorated. However...the bathroom was in no way accessible - the toilet was tucked around a narrow corner at the back of the bathroom and my boyfriend would never be able to access it as he's unable to walk at all. This was a massive oversight by the hotel and we were very disappointed. Steven at the reception desk was a big help and did the best he could given the situation. The only other option other than getting back into the car and driving elsewhere was that we could have room 110, a Privilege room that apparently had an accessible bathroom (when we spoke to the lady earlier in the week on the phone, we weren't told there was a lift in the building so we could have stayed on any floor and we could of perhaps avoided this situation by being allocated a suitable room elsewhere). However, it was one tier down from the luxury room. The room was tired, had a strange musty smell, the windows were very stiff to open, no air-con (but a noisy fan was provided) and there was no accessible shower (he can't use a bath tub because of his disability). The only saving grace was my boyfriend was afforded the luxury of being able to reach the toilet. We had no choice but to say yes to taking the down-graded room and we were keen to get on with the final part of our vacation. Steven said we would need to speak to the hotel manager in the morning to discuss compensation for this error, so we await the outcome. We hope it's a cooperative discussion that doesn't spoil the end of our trip or leave us with a bad taste as we would like to stay here in future if we can trust the room booking is correct.

We have stayed here about half a dozen times now, on our way driving to/from UK. Reception staff are always so welcoming. If you want air conditioning you should request a deluxe room. The rooms are very traditionally furnished, but are perfectly adequate for a short stay. Some bathrooms are more modern than others…but it’s all part of the charm! The beauty of this place, other than admiring the building architecture or the beautiful grounds, is that you have a choice of 3 restaurants on site. There is a gourmet restaurant in the chateau itself, which we haven’t eaten in. There is also a French restaurant La Distillerie, with a great menu selection - we have never been disappointed…the food is delicious. The third restaurant is a mix of French/international dishes - again excellent. This one has outdoor and indoor seating. A beautiful place to stop over on your travels!

L’accueil était plutôt moyen, et le service globalement insuffisant. Le bar, en particulier, a été une vraie déception : la serveuse ne savait pas préparer un Negroni (pourtant à la carte) et nous a servi un verre ébréché pour une bière. Il semble que le personnel soit essentiellement mobilisé pour les événements privés, notamment les mariages, reléguant les clients de l’hôtel au second plan. C’est vraiment dommage, car l’établissement a du potentiel. Dans ce contexte, un geste commercial aurait été le bienvenu, mais il n’a pas été proposé. Enfin, la chambre était correcte mais très bruyante en raison des festivités, et le manque de vraie climatisation s’est fait cruellement sentir avec la chaleur ambiante du weekend (21 juin 2025)

Fabulous! 5* experience - would definitely stay again!

I have stayed at this property several times with very good experiences. This time, for whatever reason, the hotel was not up to standard. The staff were very helpful but no sign of management to resolve issues. The main bar was closed. The reception could get you a drink but there was no sparkling water, ice or lemon in the bar. There was no hot water the next morning. No apology offered.