Ashdown Park Hotel

We stay in Ashdown Park hotel all the time,we stayed for 2 nights in March booked in went to our room and noticed the heating was on, we tried to turn it off but to no avail. As this happened us in 2024 we went to reception and asked that it be fixed when we were gone to town, girl on reception smiled her patronizing smile and said No Problem, it will be fixed when you return later. We returned to a Shauna again heater not fixed so went to reception and asked for new room. What is the problem with the heating in Ashdown hotel do management think because we are older we need to be boiled alive in rooms. We in new room and next day staff in and out moving tables and chair ? Can this not be done when rooms are empty. Spa was lovely and relaxing which I needed just staying in hotel Tracey was very good at her job and very friendly. One staff member stood out it was Calem in the bar he could see we were upset while waiting for new room and he went to check out new room was ok this young lad is really tuned into customer care and is a great asset to the hotel's team. I hope the hotel appreciate him and his skills with customers,as we feel a lot of the staff could do with training in customer care. I did write to Paul Finnegan Hotel Manager but got no reply too busy with tables and chairs.

Party of 10 siblings. We assumed restaurant would be open. It was not so only bar food available. Fish and chips cold. Panna cotta like a hard, frozen yogurt type thing. Used to have full service for breakfast now changed to a bad self service affair. Fried eggs so long under the heat that they were like hard boiled eggs. Bacon so long under the heat it was like eating leather. What used to be a really special hotel sadly absolutely nothing special or unique any more.

Comfortable Bed, tea in-room, bathtub, and a taxi phone directly at the check in desk to get me into town easily. Friendly staff. And really lovely breakfast dining.