The Briarcroft

Room 1 (family room) We booked room 9 but was moved last minute due to it not been ready. On arrival at 3.00pm the reception room and our room looked fantastic but our initial delight was soon devalued by the coldness of our room. We sent a message to the management team asking how we can increase the temperature, they took an hour to reply and said the heating was automated and came on at 4pm (so policy is to expect guests to arrive to a cold room). We were out for a function and returned late, again the room was not warm and during the night we woke several times feeling very cold. In the morning we skipped our showers as the room was so cold. In the morning we met our friends in the communal area and we were all wearing our coats trying to warm up. I don't write many reviews unless they are positive but the hotel has not responded to any of my emails and I feel they just don't care that we had a terrible experience. If you are going in summer I would recommend, but avoid in winter.

Due to a few things going wrong during the day, I knew that I was not going to make my 8pm expected arrival at Briarcroft. As they have a reception that closes at 9pm.. I decided to get in touch and let them know of my later expected arrival time of about 10pm. I continued to use the only available method of contact… a phone call.. but was met with a ‘no one available’ answer and that it was not possible to leave a message. I continued to try a number of times from 3pm onwards. I finally got to Briarcroft at 9.55pm and was greeted by a very frosty and stern reception… like being told off at school… No enquiry/concern about my late arrival… instead I was told that I was lucky that I was being let in. I explained that I had been trying to get in touch for much of the day… but was not believed.. I was told that no missed call had been received. I then called their phone, whilst on speaker phone… and when it went straight to the answer message… I was told that there must be a fault with the BT system. No apology or concern shown. I travel the length and breadth of the country for my work… usual course of action if I’m delayed getting to a hotel, is to get in touch and inform… or the hotel gets in touch to enquire… usually expressing concern for my lateness. To start a 2 day stay, after a difficult day, with such a reception… is unacceptable. The remainder of the stay was pleasant enough.. but clouded by the reception.

Spent 2 nights here in room number 6 (7th & 8th of September 22). The bed linen was pure white, crisp and smelt divine. Bed was really comfortable. Room was immaculate. Shower, toilet and pure white towels were spotless. Richard and his team could not do enough for me. They even arranged to source Quorn sausages for my breakfast. Definitely real value for money. A must to book if you are visiting Goole or the surrounding areas.