BSA Holiday Park Hotel - All Inclusive

Didnt get a 4 star service. no entertainment. Poor selection of food and rude staff

I think was the most disappointing holiday ever. The food was horrible, same every day, honestly cut the dill people, not everyone likes it. And not the dill was the problem, very low quality food, and so very little option, my daughter by the end of the stay throw up from the smell. Now the rooms, when I enter the room, was relatively clean, but when I enter the room the shower curtain was very dirty, like, 100 y used never washed dirty. I asked to be changed, and the cleaner came with an bleach spray trying to clean it, I had to go out from the room because of the smell. After asking again to have it changed she put another one a bit cleaner. Also they are not changing towels every day, in 7 days she never changed bed sheets, abd she cleaned the room once after asking the reception twice, first time the glasses boy from reception told me that I need to put the sign on the door, please make my room, I did, but she only changed towels, second time I've complained to the manager, actually my husband did, and she hovered, but her smiling face made my day, it was like I was asking something out of order, not something I've payed for. Now the pool, the water normal, full of bleach like all the pools, the entertainment is so bad, the Indian song haunts me even now, and the games, two girls that barely speaks English, tried, but honestly I hope they are not dreaming of becoming actresses as n9t much talent there. And the sitting chairs by the pool, so dirty, like so dirty, food on the floor, mattress stained horrible. So please stop take advantage of people, this is an 2 start hotel, maybe 3 if I'm on a good side, but never 4.

The main disadvantage is that the hotel is a little far from the sea, moreover there are reserved areas of other resorts which you have to walk around in order to have access to the beach

Everything was good. Staff is very helpful .Food was ok.

The whorst experience I ever had in Bulgaria. This hotel is very well promoted but with some fake pictures , the food is orible very very poor . Is my second night from 7 and I am going out for lunch and dinner with all inclusive payd. The food is well known what is all inclusive but I did not found something good in 2 days and the food is reused for 2 days in row with small ajustment changing the sos. Chicken test like fish orrible , pasta cold extremly cold, soup no taste and no meat even is posted as soup with pork dices. Ruth or extremley ruth receptionist night receptionist . One towell for 4 persons, pool to small and drinks open bottles for days. I can continue this list but better no. No phone in 4 star hotel

Nous ne sommes pas exigent quand le prix est raisonnable, mais la! Horrible expérience nous avons demandé à être relogé au bout de 3 jours, ce n est tout au plus qu un 2 étoiles ! Pour un 4*qui vante sur ces photos des chambres correctes, nous nous sommes retrouvés ds une vraie grotte avec un minuscule balcon ou tient la clim ( qui chauffe) et une chaise. On mc a demandé 400 euros pour une autre chambre. La nourriture est mauvaise les règles d hygiène n'y sont pas, le froid est chaud et le chaud est froid. La piscine est petite et tout est sale, et tellement seule et glissante que ma fille est tombée et s'est fait très mal.. Seul l'entrée de l'hôtel est rénové donne un bon effet. Ok pas très cher mais ne faites pas croire grâce à vos photos à du rêve! Aucun français comme un peu partout, ok pas grave.. peu aimable. Nous avons été relogé au Mirabelle rien à voir bien, 4* étoiles mais cette fois aucune déception ! L hôtel est entouré d hôtels, on étouffe, et on est loin de tout ( 20 mn plage et commerces). Je déconseille vivement !